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FOREVER 21 CORPORATE OFFICE

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01/12/2017

Overall

This is literally the worst store ever. I have been a customer of forever 21 for a while, and until now, it's been fine. My mother made an online order on the 3rd of December, ordering clothes for me for Christmas. I got a pair of pants on December 25th, Christmas Day, and didn't try them on until January 2nd. When I put on the pants, they fit, but the seam up the side was not closed. Not ripped, but the pants had not even been finished being sewn up. I took the pants to exchange them on January 11th, and I was told that I couldn't return them because it was too late. This is completely ridiculous considering the pants are DAMAGED. I would be more understanding if there was nothing wrong with them, however, I have to pay to keep ripped clothing. I called customer service and nothing. Forever 21 does not do anything for their customers, and couldn't care less about the quality of their clothing or service. I can honestly say I have never had this issue at any other store and I will not be shopping there any longer.

01/09/2017

Overall

The costumer service is AWFUL. They could not care less about thre costumers and it will put them out of business. I returned a sweater and did not have the receipt so I went and got an item to examge it. The item I choose was $5.90 and the sweater after being on sale was down to $5.99. The manager would not let me exchange the sweater because of the 0.9 cent difference. The manager was David at the millennia mall and he couldn't have been more rude and couldn't have cared less about the situation. It was 9 cents in there favor, and they would not let me do the exchange.
Forever 21- you need to start caring about your costumers.

12/28/2016

Overall

Forever 21 customer service is absolutely un professional in every wa. They have had a label made for my package since 23rd still sitting their today on 28th. They have had the funds already and Refuse to give me a refund she says they have until January 3rd to get it out. You really mean to tell me it takes that long to get a package to fed ex. She was very rude, I can't help with anything else. Oh ok I will dispute this charge with my bank. Better not send that package. No stars deserved for this company I hope they go out of business completely. People won't understand until they get treated the way they have treated somebody else. ��������Forever 21 done with this company.

12/07/2016

Overall

Forever 21, by far has the worst customer service I have ever experienced by any company thus far. Throughout the years I have been an regular customer, but within the last couple years prices have gone up, quality continues to go down, and customer service has hit an all time low. I recently signed up for the forever 21 credit card, which I adamantly warn customers not to do (BUYER BEWARE). The reason why I suggest customers not get their credit card is because they initially promise you 15% off your first order. But the jokes on you, the coupon code they give does not work. So you never even get the promotion for even signing up for the card. Then when you spend a certain amount they sent you coupons (none of which work). I contacted customer service via online chat, they directed me to the customer service line. I called customers service and the guy told me he did not know what to do. So he gave me the forever21 email. I emailed them, they have yet to answer. Awful company will never shop their again. Instead of increasing prices on deteriorating products maybe they should fire all customer service support, seeing how they have limited to no ability in resolving any issues. :)

08/09/2016

Overall

So I have been working here for about 5 weeks took four days off to go to lollapalooza came back the managers gossiped to the employees about me and how they were talking about firing me my manager Amanda Nagy is very unprofessional and childish she makes it hard on the workers because she's having issues with her boyfriend. I have still not gotten paid and she is basically blaming it on my "absence" I have worked over 30 hours each week and I'm pissed off because I am basically working for nothing, I have decided today that I am not going to continue working there because it's a terrible store with terrible managers.

06/28/2016

Overall

Let me start off saying I was a faithful customer at Forever 21 I had never had this problem UTIL!!! This one particular purchase, I have made an order online and for the first time I received clothes that looked Nothing!! like it was on the catalog online. The clothes had fine holes like it was old or moths had got to them, they were all raggedy, poor fabric you name it! I paid for shipping to return back hoping for a refund I spoke to a woman named Julie who told me that forever 21 was sending my clothes back and No I was not going to receive my money back. I told her "But they look nothing! like the catalog online plus they're damaged" she responded " They don't look bad to me we're sending it back" than she hung up in my face.

06/14/2016

Overall

F21 was opening a new store on camelback and I had to travel to Scottsdale fashion square twice, then from Tempe market place twice..(I live in laveen az) worked the camelback store from 5/23/2016 to 5/28/2016 I worked Monday -thurs& sat. 9-5..so point is I did a lot of driving around.spent my savings on gas to keep this job.. pay day was around 5/26/2016..I didn't receive anything.. apparently there was a mix up...so I was to wait for the next payday while still working.6/10/2016.. still nothing.. it is now 6/13/2016 and no one knows anything. I have been broke for 33 days, I'm 4 months pregnant, and owe money..(bills, pay backs for borrowed money) and nobody seems to care all I get is excuses on why I'm not getting paid (mix up, messed up my account number, I need to fill out a form for check replacement.)..this is stressful and a real bad time, like I said I m pregnant, and my father in law is having heart surgery..it's a bad time. and I feel like they think I'm trippin..

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FOREVER 21 CORPORATE OFFICE

(213) 741-5100

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