This is literally the worst store ever. I have been a customer of forever 21 for a while, and until now, it's been fine. My mother made an online order on the 3rd of December, ordering clothes for me for Christmas. I got a pair of pants on December 25th, Christmas Day, and didn't try them on until January 2nd. When I put on the pants, they fit, but the seam up the side was not closed. Not ripped, but the pants had not even been finished being sewn up. I took the pants to exchange them on January 11th, and I was told that I couldn't return them because it was too late. This is completely ridiculous considering the pants are DAMAGED. I would be more understanding if there was nothing wrong with them, however, I have to pay to keep ripped clothing. I called customer service and nothing. Forever 21 does not do anything for their customers, and couldn't care less about the quality of their clothing or service. I can honestly say I have never had this issue at any other store and I will not be shopping there any longer.