Had to make an appointment for a routine oil change. Had to make an appointment. Showed up for appointment gave my keys and checked in. All I was asked is if I was waiting. I said yes and went into the waiting room. There were 3 people waiting. All for just oil changes. I was told good luck one lady had been there since 7 am it was 2pm. All had appointments. One was there for 3 hours already. So i went and asked how long. I was told it would be done in 1 to 1/2 hours by some one. When the guy in charge of oil changes returned to his desk, 30 min after I checked in, I asked him if there was a wait because of everyone in the waiting room. He admitted yes there was. I asked how long and finally got out of him it could be 3 hours. I said if I would have been called I could have rescheduled. I will not ever go back there for even a simple oil change.