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Family Leisure of Kansas City

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Business Details

20

years

in Business

Where Family & Fun Come Together
BBB Rating:
A
BBB Rating and Accreditation information may be delayed up to a week.
Social Links:
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Hours:

Regular Hours

General Info:
Visit Our Olathe Superstore *We are the Leader in this industry with the Largest Display of Outdoor Furniture *We Also Have Largest Spa Outlet *100,000 Sq. Ft. OF FUN! *Best Selection, Lowest Prices GUARANTEED! ASSOCIATION *Exclusive Spa Choice of the Royals
Services/Products:
Bars, Barstools, Outdoor Furniture, Pool& Spa Chemicals, Decorative Accents for Outdoors and Family rooms, Hot Tubs and Spas, Play Systems & Swings, Swimming Pool Design & Install, Pools Tables, Game Room Tables and Supplies, Grills, Fire Pits, Outdoor Fire Places, Shuffleboards, Tanning Salons Equip & Supplies, Barbecue Equip & Supplies
Brands:
Agio Select , Alfresco Grills, Alfresco Home, Alpha Saunas , American Heritage, Applied Digital Inc., Artesian Spas, Bahama Winds, Berlin Gardens, Best of Times, Brunswick Billiards, Bull Grills, Cabana Coast , Cal Spa, Caluco, Cannon Billiards, Cast Classic, Creative Playthings, Dagan Industries, Delta Heat, Destiny River, Dimension One, Domus Ventures, DreamMaker Spas, ESB Enterprises, ETS, Ebel, Family Leisure, Family Leisure Direct, Finnleo, Fire Magic Grills, Firetainment, Fornetto, Fuji Spray , Garden Spas, Gensun, Green Mountain, Hanamint, Homecrest, Imperial Billiards, Island Series, JK-Light, KBL, Kettler, Kids Crooked House, LPI , Lyon Shaw, MaxiMist, Meadowcraft, Mediterranean, Memphis Grills, North Cape, Norvell, Outdoor GreatRoom, Palliser, Panama Jack, Perfect Sun, Platinum Elite Class , Presidential Billiards, ProSun, Renegade Billiards, Royal Teak Collection, Saber Grills, Saffire Grill Co., Saunatec, Smart Solarium, Solar Storm , Solar Wave, Tampa Bay Tan , Tanning Essentials, Telescope Casual, Titan Grills, Tropic Seas , Tropic Seas Deluxe, Tropitone, Twin Eagles Grills, UWE, Veranda Classics, Viking Spas , Windward, Wolff System , Woodard, Zuo Modern
Payment method:
amex, debit, discover, visa, mastercard
Categories:
Spas & Hot Tubs, Bar Stools, Exercise & Fitness Equipment, Games & Supplies, Home Theater Systems, Shuffleboards, Swimming Pool Dealers, Patio & Outdoor Furniture, Bar Fixtures & Supplies, Playground Equipment, Swimming Pool Equipment & Supplies, Sporting Goods, Tanning Equipment & Supplies, Barbecue Grills & Supplies, Billiard Equipment & Supplies, Spas & Hot Tubs-Wholesale & Manufacturers, Sauna Equipment & Supplies, Spas & Hot Tubs-Repair & Service
Other Information:

Parking: Lot, Private

Wheelchair Accessible: Yes

Price Range : Average

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Reviews

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07/05/2015

Overall

Family Leisure lost my potential business due to their unwillingness to match prices on identical furniture pieces at another local retailer and for showing complete inflexibility in their delivery schedule. This is not a customer friendly store. I spoke with both Holley and Dave regarding the above and neither were even remotely willing to stand by their "lowest prices" claims or meet me halfway on a delivery schedule that didn't require me taking time off work. (Be warned - they only deliver on week days when most of you, like me, are working. They do not deliver on weekends and, according to Holley, are finished with their deliveries by 4pm M-F.) I will not be returning to this store - not like I don't have dozens of other options. I totally agree with other reviewers (recent and going back as far as 3 years ago) that the staff are quite rude and unprofessional.

05/03/2015

Overall

Very poor service. Lack of knowledge about their pools which is a primary sales point for them. Everything in there seemed extremely over priced.

Overall

We recently purchased a spa from them and everything went great. We could not be more satisfied. The staff was friendly, great selection, great price and even better customer service. I recommend them highly.

02/09/2015

Overall
horrible service and product

I would give this company zero stars if I could. Do not buy from them. We purchased some theater chairs from them when delivered we found many things wrong with the chairs ranging from not going down properly when reclining to the headrest being overly stuffed on one side so your head rolls to the other side. When called to return them with in an hour of getting them they kept giving us the run around finally 4 days later they say they will take it back with a 15%restocking fee on something that's broken. I get restocking fees but not on something that's came broken. So please be aware that what you see in the store is not what you may get when delivered.

01/08/2015

Overall

Not holding true to their ads on tv...says a sale is going on and talking with DOC for weeks. Went in today to buy said pool table , different "sales Prices" much higher at the store then said TV ad. ...not going back

08/03/2014

Overall
horrible return policy

We recently made a purchase but were unhappy with how it looked in our outdoor space. Wanted to exchange it but would have to pay 15% equaling over $300. We will not be returning.

03/24/2013

Overall

We have called and also walked into the store for information regarding parts and service. Each time we have been treated with rude service / parts people. They don't seem to care a bit if they help you or not. We were told to leave our number and someone would call back - NOT. Had to call back and then got cut off by the guy saying I won't be able to get a price until tomorrow. You would think they have some idea of cost since it's a typical 2 HP motor. Oh well, we've learned our lesson. three times of being treated the same - must be a store wide attitude!

04/19/2012

Overall
Awesome showroom, great select...

Awesome showroom, great selection, wonderful service. Very professional sales staff....if you are looking for patio furniture forget about Lowe's or Home Depot and go to Family Leisure!

12/04/2011

Overall
I recently purchased a Britton...

I recently purchased a Britton pool table at the Family Leisure store in Olathe. Gary, the salesperson, knew the various tables extremely well. The table was delivered and installed within a couple of days by Michael Meade and his dad. The Meade installation team did an outstanding job!! They were very detailed and answered all of the questions that I had. I would highly recommend Gary and the Meade installation team.

09/22/2011

Overall
I received great customer serv...

I received great customer service at Family Leisure once again. I have have been shopping for hot tubs for a while and looked everywhere in town and online. Last week I went into see "The worlds biggest hot tub sale" expecting to see the same old thing. Well I was so impressed that I bought an Artesian hot tub that day. It was delivered and installed as scheduled and the delivery crew even had to do some extra work because I was not properly prepared. They helped me out of a big jam. I love my new tub! I also have 2 friends that have hot tubs from Family Leisure and they say the service has been great and they use their tubs all the time. I would tell everyone to plan on Familly Leisure to be your last stop while shopping hot tubs because they have the best stuff at the best price. I plan on going back to get some patio furniture this weekend because they have great deals on that now too!!!

Send to Phone
Family Leisure of Kansas City

10440 S Ridgeview RdOlatheKS 66061

(913) 586-4185

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