DO NOT USE THIS COMPANY **** DO NOT USE THIS COMPANY **** DO NOT USE THIS COMPANY. You have been warned! Unfortunately I relied on the positive reviews here when I selected this awful cab company. I requested pick up at 5am to catch a flight at ROC leaving at 6:15am (I live 10 minutes away from the airport). Not only did they not show up, they wouldn't pick up the phone when I called them at 5am and SEVERAL times thereafter to find out what happened. I had to call several cab companies until one answered the phone and picked me up. I missed my flight, had to pay a fee to book a new flight, and got to my friend's funeral LATE! If you want to ruin your flight plans, then Excellent Taxi is the cab to call. And whomever is leaving positive reviews for this company, definitely works there.