Been a repeat customer for years (about 10 rents a year). Council bluffs IA branch is THE WORST! Can't seem to find the button for what I want to rent EVER! Why is the box checked always more expensive? Company training? Well, missed seeing my children due to a policy of a declined card can't be reswiped for 24 hours? No biggie! HERTZ took it! Council Bluffs is probably very profitable! Till this hits social media!Like this review?Yes|Flag Abuse
Enterprise Rent-A-CarAdd to mybook
Pick Enterprise. We'll Pick You Up.®
- Do you know the hours for this business?
- General Info:
With the largest fleet in North America and a great selection of vehicles, Enterprise has it all. And, with more than 6,000 locations throughout the United States, Canada, UK, Ireland and Germany, we're always nearby. Pick Enterprise. We'll Pick You Up.®
- Price Range:
Low everyday rates, plus weekend and holiday discounts.
* Everyday low rates, plus weekend and holiday specials * Additional savings for: AARP members Corporate account employees Military and government employees * Car damaged or stolen? Rentals arranged at little or no cost to you in many instances * Free pick-up from your home, office or repair shop
- Car Rental, Truck Rental, Van Rental & Leasing, Automobile Leasing
Wow, very disappointed. I wish I would have checked some reviews before today. I am a believer in loyalty. As long as the company does right, even if they are actually more expensive, I will be loyal. In this case, I've been using Enterprise exclusively for a few years now, but after my experience with Enterprise Killeen Airport I will never use them again.Like this review?Yes|Flag Abuse
This morning I called enterprise to make a reservation for a car to get to portland for my RETURN flight home. I had already booked a car in portland when I arrived in Oregon last week and it went well at that location, after the manager there had overrode the rule of only having a major credit card. (I only had a debit and not once was I told I had to have a credit card so instead of being stuck with no way to get h... view moreLike this review?Yes|Flag Abuse
NEVER AGAIN... Confirmed a reservation for Pickup at Enterprise, 478 Main St. Gorham, NH, but when i called the office for pickup, and the branch manager found out the trip was one way to Long Island, suddenly, they said that my Visa was not acceptable, and she could not honor my reservation. Called corporate customer service to complain, and after putting me on hold for 10 minutes, she hung up on me.Like this review?Yes|Flag Abuse
The WORST ever customer service I have ever had! The employee in Rock Springs, was the rudest lady I have ever met! She didn't explain anything, show me how this brand new car worked or how to start it. I asked if they keep in touch with us while our car is in the shop, she stated, "No. that is your responsibility." Turned around and walked away. I am still speechless. Yes, it was that bad were a letter needs... view moreLike this review?Yes|Flag Abuse
I'm a regular for years now and have watched the quality of the rentals drop over the last year or so. These days I'm consistently getting cars that are filthy, are displaying persistent and distracting service lights/messages, Sirus systems are not registered and blue tooth pairing not working. I also called and asked for a specific brand of car which was not provided. I told the guy and the counter about my disp... view moreLike this review?Yes|Flag Abuse
Enterprise in Lock haven ,PA, after guaranteeing a car, twice, suddenly didn't have a vehicle and even lied about the reason. This has happened time and time again! It is due to unprofessional and inexperienced behavior, by a new manager. I have in the past, contacted corporate and they have acted. Still, time and time again, this location disappoints. I have decided to begin a web site, dedicated to informing ... view moreLike this review?Yes|Flag Abuse