Re: Location Enterprise Rent-A-Car
940 MOTOR CITY DR
COLORADO SPRINGS, CO 80905-7309
Upon renting a car from Enterprise, in Colorado Springs, Colorado, on March 14, 2014, Keith, the manager had his employee continuously harass me, holding me from leaving for about 15 minutes, attempting to intimidate me into buying the optional insurance of which I repeatedly told the agent I had insurance for the rental. I got a credit card, specifically, for its insurance of car rentals. The card’s terms state they will not insure a rental car if any other insurance is purchased. I had to tell them this, repeatedly, when I finally asked them how many times do I have to say this. They pretentiously kept arguing, “I don’t want you to be not covered.”, ignoring what I had told them. Enterprise had been my preferred car rental company until this incident. This had never happened to me before anywhere in the country with Enterprise or any car rental company. I believe Keith singled me out for this harassment because I am not white; other customers were not being treated this way. This racial discrimination is consistent with Colorado’s attitude toward non-white people, and I have never experienced racism in any other state until I moved to Colorado. Perhaps, this is not just Keith’s discrimination toward non-whites, but it is the policy of racial discrimination with Enterprise nationwide; as with his employee, Keith was just doing what he was told to do.