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Enterprise Rent-A-Car

CLOSED NOW

Tomorrow:9:00 am - 5:00 pm

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(866) 799-7959

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Business Details

59

years

in Business

Pick Enterprise. We'll Pick You Up.
Hours:

Regular Hours

General Info:

With the largest fleet in North America and a great selection of vehicles, Enterprise has it all. And, with more than 6,000 locations throughout the United States, Canada, UK, Ireland and Germany, we're always nearby. Pick Enterprise. We'll Pick You Up.

Payment method:
master card, visa, debit, all major credit cards, discover, amex, mastercard
Price Range:
Low everyday rates, plus weekend and holiday discounts.
Amenities:

* Everyday low rates, plus weekend and holiday specials * Additional savings for: AARP members Corporate account employees Military and government employees * Car damaged or stolen? Rentals arranged at little or no cost to you in many instances * Free pick-up from your home, office or repair shop

Categories:
Automobile Leasing, Car Rental, Truck Rental, Van Rental & Leasing

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Reviews

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11/23/2016

Overall
Selection
Service

Linked Rental Agreements: dated 10/23/2016 & 10/26/2016

I have been using Enterprise on and off for many years and have always had good experience up until this last time. I rented a car at Newark Liberty Airport on 10/23/2016. It was having mechanical problems and on 10/26, I had to drive it to a different Enterprise and get a different car. I later found out that the extra airport fees were still being applied. It was also a much larger vehicle, not a choice I would have made, that only has been getting 17 miles to the gallon as opposed to the smaller car that was getting around 27. I had to return that vehicle and pick up a different one, a full size, that was confirmed and 45 minutes away from the location I was at. When I arrived, the car I was promised was not actually available and they told me I had to continue using the vehicle I brought in.

The overview: I was almost stuck on the side of the road due to near mechanical failure and was told I had to drive the first car to the Enterprise before it closed in 45 minutes. I was rented another car that was much bigger than I originally bargained for and had much less fuel efficiency. I was told that I could bring that second car back to pick up a confirmed vehicle only to find out that there was no vehicle for me to pick up. I wasted my time by 2 1/2 hours due to the extra driving involved of going to the third Enterprise and the returning to my starting point in rush hour traffic. What can you do about this?

11/14/2016

Overall
Selection
Service

We were sent over here from East Tennessee Dodge because East Tennessee was out of loaner cars. We were told that East Tennessee would pay for everything. Yet, as soon as my wife walked into the door, Enterprise asked for her credit card. When she asked why, they stated that they were going to charge us $1 and when we brought the car back they would give us that $1 back. I said I will just give you a dollar. The girl behind the counter then said that they have to have a credit card on file – which was odd given that they already had East Tennessee’s credit card on file (there was no need for them to have ours as well). The girl then stated that it was their policy. I guess they have to have two credit cards on file.

Needless to say we didn’t take the rent-a-car. If East Tennessee didn’t pay them, that was between them – should have nothing to do with us.

In my opinion, this is just another company looking to rip people off. I will NEVER use Enterprise – EVER! I personally believe that they just think their customers are too stupid to know any better and that is a company that I will never give my money to.

06/01/2016

Overall
Service

My wife and I rented a car from Enterprise Rental at 2221 S Cobb Parkway in Smyrna GA on Friday, May 27, 2016. The charger adapters were not working and our GPS died in the middle of our trip causing great stress as we were not familiar with GA traffic. I left a note in the car explaining what happened and the manager, Rich, called me on Tuesday to apologize for the inconvenience and to ask how he could make it right for us. That's what I call excellent customer service. We will definitely use that location again. I commend Rich for his excellent customer service.



Thank you,



W & P Gallman

03/24/2016

Overall

Renters: Ensure you call way ahead if you need a car rental, this is not the place for last-minute car rentals.

Enterprise Calhoun: Perhaps you should keep more cars available? Wouldn't the pros out-weigh the cons on that?

Gem of a Guy in Enterprise: I'm sorry you were busy, but, everyone who works a job is busy. This gives you no excuse to give adequate customer service. When you work in the public, sometimes a nice word goes a long way. (I'm a nurse, I live in constant rush and people...it is possible to be nice and give adequate, even exceptional, customer service AND complete your job).

12/28/2015

Overall

These guys are charging me for a dent I did not make. I am old, I do not know why they think I was born yesterday. Other than this mishap everything went well.

12/24/2015

Overall

This Enterprise location has a fantastic and enthusiastic team. They offer excellent customer service and are consistently courteous and thoughtful.



I have been a patron to this location for several months. Without fail, they have always 'picked me up and dropped me off' (as the commercial says). They are attentive of any issues I may have concerning my rental.



Keep an eye out for the specials on their website by signing up! They have all kinds of goodies. It keeps me interested in renting from them.

12/08/2015

Overall

I will in no way recommend Enterprise Car Rental company. I rented a car for 14 hours picked up in Milford CT on Nov 17th and dropped off at Bradley Intl. Airport in Hartford Ct on the 18th at 5:00am.



They do an inspection for damage when you check out and check in which is great and I was told at both times car was fine.



Week after rental, I get a phone call from area manager telling me, he is calling due to my dispute of damage to the hood. I told him he must have me confused with someone else as there was no damage, I was not aware of any damage and further more I was told car was good after car rental agent inspection. I was given my receipt and told to have a great day. So again he says, so you are disputing the damage? I said how can I dispute something that never was? He hung up and week later I receive a letter stating I am responsible for damages to the car.



I called the damage control department in Kansas City to discuss the matter and explain exactly what I am saying in this review only to be told there was nothing that could be done and I was responsible!! How can I be responsible for damage they said occurred? I told them they should check their surveillance cameras when I brought the car back to see if agent brought so called damage to my attention? No response to that one.



Be careful of this company people!! If there was damage don't you think there would be a form filled out stating the particular damage and given to me before I left? So now we need to take pictures of every inch of the car you rent from this company to protect yourself? Unreal!!!



In 30 years of renting a car from National, Avis, Hertz not one issue.

09/28/2015

Overall

Another great driving experience. Excellent value and service, coast hwy, Oceanside, ca.

09/25/2015

Overall

Thanks to idiot at eneterprise who gave me misinformation I will now miss my son's graduation from the Marines. As I don't have thousands of dollars to rebook my plane tickets.

Thanks asswpes

08/06/2015

Overall

I made a reservation for while my car was being repaired and I guess they are total space cadets and forgot about my reservation because I was told they rented out all of their cars! reservations are made for a reason. I waited an hour more than I should have to get in a car. Seriously bad service!

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