Linked Rental Agreements: dated 10/23/2016 & 10/26/2016
I have been using Enterprise on and off for many years and have always had good experience up until this last time. I rented a car at Newark Liberty Airport on 10/23/2016. It was having mechanical problems and on 10/26, I had to drive it to a different Enterprise and get a different car. I later found out that the extra airport fees were still being applied. It was also a much larger vehicle, not a choice I would have made, that only has been getting 17 miles to the gallon as opposed to the smaller car that was getting around 27. I had to return that vehicle and pick up a different one, a full size, that was confirmed and 45 minutes away from the location I was at. When I arrived, the car I was promised was not actually available and they told me I had to continue using the vehicle I brought in.
The overview: I was almost stuck on the side of the road due to near mechanical failure and was told I had to drive the first car to the Enterprise before it closed in 45 minutes. I was rented another car that was much bigger than I originally bargained for and had much less fuel efficiency. I was told that I could bring that second car back to pick up a confirmed vehicle only to find out that there was no vehicle for me to pick up. I wasted my time by 2 1/2 hours due to the extra driving involved of going to the third Enterprise and the returning to my starting point in rush hour traffic. What can you do about this?