Phone: (908) 964-4100
Phone: (201) 885-4711
Econo Car of Jersey City
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06/02/2011Provided by Citysearch -
STAY AWAY FROM ECONO-CAR (especially Jersey City Location) if you don't want to get scammed. They charged my credit card several times. When I opened a dispute to my credit card company, they create another contract with a fake signature of mine. After I read the reviews here, I realized that they're doing this all the time.
10/11/2010Provided by Citysearch -
I've rented twice already this year from this company. I wouldn't have gone back a second time if I wasn't happy with them the first time around. First rental was a weekend in August and the second was an extended weekend in this month (October). Both times they were professional, friendly and efficient. They charged me exactly what they quoted me over the phone when I had made the reservation. I declined their insurance and used my own and had no problems, whatsoever. Their vehicles were in great condition and the service both times was great. I will definitely be renting from them again in the near future.
10/29/2009Provided by Citysearch -
When I signed my contract, I had asked not to have all these add-ons and I was told I won't. Day rate is 42/day, I was charged $85 instead. Needless to say, I called back to dispute and the rep pretty much just admitted to those extra hidden charges saying they're in the contract..Regardless, I told him I had explicitly said I don't want them and to be lied to.. its a different story. There's sly through fine prints and then there's lying - both of them are bad for business and both are happened there. I'll be cautious and use them as a last resort.
01/22/2009Provided by Citysearch -
I have experienced the best when i rented a vehicle for a few days from Econo-Car. The customer service and vehicle availability was perfect and i was treated with courtesy and respect at all times.......The billing was accurate and very well explained for the charges incurred.....They are under new ownership and i will recommend this rental company to anyone.
I was scammed by this Econo-car. When we arrived to rent the car, the counter clerk asked "do you want any extra coverage"; we answered NO; the clerk printed out the form and said "initial here, here and sign here"; he then folded the rental agreement, placed it in a folder and we were on our way with our "great deal" of $199.95 per week (Compact Car). Upon returning the car, we were given a computerized receipt for over $400 in the parking lot. I went into the office to ask them why my bill was double what we asked for; the very rude guy stated that we had signed the agreement stating that we accepted LDW; we told him that we had answered "no" to the rental clerk, but he told us it didn't matter what we said, it only mattered what we signed; he was very smug, almost like he had a scripted response; this is obviously one of their more popular scams; he refused to cooperate in anyway, stated that we were responsible for the bill because that's what we signed; we insisted that we said "no", but he just kept on with his smug responses
In responding to SALBROWN'S accusation that my company scammed him he couldn't be further from the truth. First of all were not computerized and we don't sell LDW. Also, looking back at all the rentals during that time period, no one rented by this name or even a rental rate of $199.95 per week. If there was a problem I wish someone would of asked to speak to me and I would of resolved this matter that both parties would of been happy. I just have a bad taste in my mouth when some one likes to go on the internet and make FALSE accusations and write such horrible things. Our company has been servicing JERSEY CITY for over 40 years and sometimes you get a customer who thinks they were ripped off or in this case scammed. I would just hope that our reputation would be better judged by the whole body of work over the last 40 years then some rogue individual who just wants to be heard.
06/22/2008Provided by Citysearch -
There is a difference between the amount the you sign and the one that you see in your statement. If there is a dispute on the transaction, they prepare a fake contract with their adjusted(!) values to prove the transaction .I think this is the way that they make money.
my husband and I have been renting cars from this family run car rental company for the past two years and would like to tell the world about the great service and quality of cars. Not only was the transaction of renting so easy, but the price and location can't be beat. I can only say that I have the econo car team as my friends for life.