Answered the phone pleasantly. Set up two hour window. Came promptly. Tech was helpful. Diagnosed problem and showed me how to fix it myself. Very happy with the experience after trying unsuccessfully for several days to get our spa dealer to simply answer the phone! Would highly recommend EB Spa Service!Was this review helpful?Yes No|Flag Abuse
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I called this company for an estimate. They never showed up during the allotted 2 hour time frame so I called the company. The receptionist was very nice when I told her I had to leave. She said that they would come out anyway and take a look at my spa and leave an estimate for me. Well they still haven't showed up. This company obviously doesn't need my business!Was this review helpful?Yes No|Flag Abuse
Hi Claire~ I did speak with you on 6/13, and my tech did go by there (after you left for work) and assessed it at no charge to you since we were late. I left you a message that day regarding the visit. I will be in contact with you asap to discuss the situation. My apologies for your inconvenience.
I have been looking for a spa repair company for a long time, one that tells me the truth about what I may or may not need. I believe I've found that company in East Bay Spa Service. I am very satisfied with the spa repair I recieved and the helpful advice they gave me about caring for my spa.Was this review helpful?Yes No|Flag Abuse