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Drain Doctor

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Business Details

29

years

in Business

Hours:

Regular Hours

General Info:
* Please Contact us for More Information
Extra Phones:

Phone: (408) 970-3800

Phone: (408) 370-1130

Primary Phone: (408) 479-2677

Phone: (510) 444-6500

TollFree: (800) 921-1121

TollFree: (800) 921-1151

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Services/Products:
  • Faucet Repair, Sewer Main Clearing, Sewer Main Repair, Drain Cleaning
  • Kitchen Remodeling
  • Water Heaters
Brands:
Bradford White, Hangsgrohe, National, Peerless, electric, general
Payment method:
master card, visa, amex, discover, diners club, all major credit cards
Accreditation:

License #6434-58 (C-10, C-36 & B)

Associations:
BBB,Better Business Bureau
AKA:

Drain Doctor, Inc.

Categories:
Plumbers, Plumbing-Drain & Sewer Cleaning, Water Heaters, Boiler Repair & Cleaning, Water Heater Repair, Septic Tank & System Cleaning, Bathroom Fixtures, Cabinets & Accessories, Heating Equipment & Systems, Electricians, Garbage Disposal Repair, Septic Tanks & Systems, Sewer Contractors, Bathroom Remodeling, Leak Detecting Service, Sewer Cleaners & Repairers, Gas Lines-Installation & Repairing, Plumbing, Drains & Sewer Consultants, Altering & Remodeling Contractors, Air Conditioning Contractors & Systems, Building Contractors, General Contractors, Heating Contractors & Specialties, Building Contractors-Commercial & Industrial, Electric Contractors-Commercial & Industrial
Other Information:

Specialties: Garbage Disposals, Commodes, Leaks, Stools

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Reviews

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Posted: 2/6/2016

Overall

January 2016, My friends, one lady over 80s years old, had a toilet drain clog and completed stopped. She used Drain Doctor Inc, One man came and tried Cable, it didn't work, and they charged more than $400 for that work. They told my friend that there were serious problem about the drain pipe outdoor, they asked more than $4000 in total. and they dug out the drain pipe out door near the house. My friend tried Drano, IT WORKED, Problem is simple and SOLVED!!! My friend told them to stop the work. But they CUT and REPLACE the drain pipe with plastic one with in opening which may be convenient for future maintenance. The Drain Doctor didn't correctly diagnosed the problem, didn't solve the simple problem,and ask more than $4000!!!! My old friend solved the problem.

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Posted: 7/22/2014

Overall

RIP OFF and SHADY company. Don't bother going through them.

I called Drain Doctor back in December 2013 for water leak which I paid $450. After they came, they didn't have parts, so they went to Home Depot to pick them up. Then they worked on it and fixed it. Up till now it was fine and pretty satisfied even though I wasn't happy about the charge of $450. Now, there is leak in same place and it's been 7 months. They said they can't do anything as the warranty was only for 6 months and I thought it was for 1 yr. Then when I try to talk to the guy over the phone, he starts arguing with me. Now they want another $650 to fix it. The company is shady and it's rip-off. Right after 6 months, the leak starts to happen. Their work can't be dependent on and can't be trusted. I wouldn't recommend this company to anyone.

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Posted: 1/12/2014

Overall

The technician came through even though it was late at night to help me with a clogged kitchen sink. He provided an honest estimate and performed excellent and fast work. I am happy with the service and I would definitely recommend this place.

Helpful?Flag
Updated: 6/11/2015
Overall
Drain Doctor came through once...

Drain Doctor came through once again. Used them previously for a drain issue and because of their excellent service, decided to call upon them for some plumbing work. Scheduled Matt (Tech 309) for plumbing work in our laundry room. He arrived on time and immediately got to work once he sized up the situation. He was professional yet personable and thoroughly cleaned up after the job was completed. Their pricing is within industry standard and and will call on Drain Doctor (Santa Clara) for any future plumbing needs.

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Updated: 6/11/2015
Overall
The technician came to the hou...

The technician came to the house quickly, worked efficiently, and provided excellent service. We have used this provider multiple times before and always receive excellent service and value. Highly recommended.

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Updated: 6/11/2015
Overall
Called the Drain Doctor early ...

Called the Drain Doctor early this morning and explained that my toilet was not flushing like it should. About 2 years ago they sent a man out who removed the toilet and put a camera down the drain pipe and then cleared the drain. That worked (somewhat) for the next couple of years. After calling they sent a man (#33 Brian) to my house. He never removed the toilet but instead turned on the water in the sink and the shower and found that they were draining properly. He then put a snake down into the toilet and was able to clear the (stuff) and that's what did the job. It works like new again. Got to thank Brian for a job well done and it only cost me $95 compared to $550 two years ago.

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Posted: 6/14/2011

Overall
I had detected water leakage u...

I had detected water leakage underneath my kitchen floor. The service technician #51 (Bobby) arrived within 35 minutes after I called. He found the leak at the adjacent bathroom toilet. The leak is fixed. He really did an excellent job. The repair was great. I'm happy with the service and would recommend it.

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Updated: 6/11/2015
Overall
We called to unblock a couple ...

We called to unblock a couple of drains. No. 51 came and he was quick, efficient and polite. We will certainly call him again when we need plumbing help.

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Updated: 6/11/2015
Overall
had a bathtub plumbing leak la...

had a bathtub plumbing leak late in the evening so i called up drain doctor to have it taken care of right away the next day. the phone service was very courteous and helpful and promised that i'd have some one at my door early next morning.

the next morning the phone service called me up and told me the plumber was going to be late. ok, no problem. our plumber showed up shortly and began looking at my problem. bobby (#51) got right on the job and found the problem immediately and had no issues fixing it. he even walked me through what he was going to do and gave me tips and suggestions on other issues i had with my bathtub. very helpful.

afterwards, drain doctor even followed up with a phone call asking me how things went.

overall drain doctor is very customer oriented and professional. would work with them again.

the only reason i gave 4 out of 5 stars was because i had the coupon that was available on this website but it was not accepted by the plumber. he indicated that the quote on the contract had already included the discount. not sure if this was true or not.

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Updated: 6/11/2015
Overall
The plumber arrived within the...

The plumber arrived within the stated time, did the job well and courteously.

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