I have a 18 week old Yorkie puppy named "Gabby" who has been going to see Nicole @ Downtown Hounds for grooming and playtime. They have been great with her , as well as me. I admit to being a little over anxious about all things with my Gabby, but they take it in stride. The boutique area has been able to provide some supplies I could not find elsewhere. They even met us there on Saturday afternoon when they weren't even open to look for supplies we were seeking , and thought we were going to have to drive to WInston for. The place is extremely clean and well-maintained. I think Nicole is our local Dog Whisperer.