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Done'right Rooter & Plumbing

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Business Details

8

years

in Business

Doing It Right with Done Right Rooter and Plumbing

Hours:

Regular Hours

SunClosed

General Info:
We Service the East and West Bay Areas. Being located in San Jose, we are in the Center of Silicon Valley. We service clients in Hayward, San Jose, Los Gatos, Campbell, Sunnyvale, Saratoga, Palo Alto, Redwood City, and more as shown on our web site.
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Services/Products:
  • Install Water Heater, Sewer Main Clearing, Sewer Main Repair, Water Main Installation, Water Main Repair, Drain Cleaning
Brands:
  • Moen
  • Grohe
  • Kohler
  • Toto
Payment method:
amex, check, discover, mastercard, visa
Location:

Servicing Areas of Campbell, Cupertino, Los Gatos, Los Altos, Menlo Park, Mountain View, Palo Alto, Saratoga, San Jose, Santa Clara, and Sunnyvale

Amenities:

Additional 5% Discount for Seniors and Disabled

AKA:

Done Right Rooter And Plumbing

Done-Right! Rooter And Plumbing Inc

Categories:
Plumbers, Plumbing-Drain & Sewer Cleaning, Altering & Remodeling Contractors, Sewer Contractors, Sewer Cleaners & Repairers, Water Heaters, General Contractors, Bathtubs & Sinks-Repair & Refinish, Garbage Disposal Repair, Water Heater Repair, Plumbing, Drains & Sewer Consultants

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Reviews

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Updated: 3/10/2016
Overall
I have been a customer of Done...

I have been a customer of Done-Right for about nine years now. Burt has cleared
pipes, fixed washer hoses, installed a clean-out, installed a water heater, diagnosed and
advised on several situations, and most recently replaced a leaking toilet for our home.
Every experience with this company has been a good one! I trust Burt to give me an honest and correct picture of what the problem is, and to fix it quickly and at a more than
fair price! I have known Burt's wife for many years too, which is what led me to do business with Done-Right in the first place, and I am SO glad I did! It is so nice to have someone you can trust to do your plumbing. A really outstanding company!

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Updated: 3/10/2016
Overall
Burt at Done Right is an hones...

Burt at Done Right is an honest and good plumber. He personally can out to find out what the problem is with my leak in the laundry room. If you are looking for someone who really knows plumbing, is honest and trustworthy then Done Right is the right plumbers for you. You won't feel like you are getting ripped off or plunbers who really are not plumbers and don't know what they are doing!! Thank you Done Right!!

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Updated: 3/10/2016
Overall
We have used Done Right plumbi...

We have used Done Right plumbing on several occasions and have been both pleased and impressed with the service that Bert and Company provided. We originally called Mike Counsil plumbing for a minor blockage and immediately the tech tried to up-sell the service. I called Done Right, got a quote over the phone and had the line cleared that afternoon. We have since had Done Right plumb a Tankless Water heater and replace a section of old galvanized pipe, the last piece from a repipe done over 10 years ago. Every time we have used Done Right Plumbing the original estimate has been the final cost. Their Prices are not the cheapest but they are fair and we have never had Done Right try to up-sell any of their services.
I have recommended Done Right Plumbing to friends and neighbors and will continue to do so.

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Updated: 3/10/2016
Overall
Fantastic experience in every ...

Fantastic experience in every aspect. We've used a lot of contractors over the years and Bert is by far one of the most professional and honest we've been fortunate enough to encounter. He was prompt, thorough in his evaluation and overly concerned about implementing the best solution for our kitchen drain line. I would not hesitate to recommend him to anyone looking for plumbing-related services. We will not use anyone else going forward.

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Updated: 3/10/2016
Overall
If you are looking for an incr...

If you are looking for an incredibly honest (didn't know they existed in the plumbing business), hard working and efficient company with good prices and people that actually care about doing the work right, then look no further than Done Right Rooter. They were recommended to me by my neighbor after I had just gotten taken to the cleaners by Rescue Rooter. I had Rescue Rooter come out to clear the sewer line and next thing I know they are putting in a clean out for $1875. I assumed they were in the ballpark of what I would pay others so I told them to go ahead with the work. Once they put in the clean out, they told me I needed a new sewer line and it would cost $6500 (they didn't tell me I would need a permit and that to do it to code the sidewalk would need to be removed and replaced so I'm sure that would have been an upsell once they started the work). I thought I better get some other quotes. My neighbor recommended Done Right Rooter as she had used them and was very happy with their work so I hired them on the spot. Not only did they do the work for a very reasonable price (which included pulling up the sidewalk and replacing it) but they told me I had overpaid for the cleanout Rescue Rooter installed and told me what I needed to say to get a refund. Armed with that information, I went back to Rescue Rooter and they gave me a $500 refund. I have to give Rescue Rooter some credit for offering a sizable refund; however, even with the refund I still overpaid by $200. Bert, the owner of Done Right, has a civil engineering degree and is extremely knowledgeable. I immediately felt comfortable that he would do this right. He spent hours with the city of Santa Clara getting permits and jumping through their hoops, which delayed the installation, but he kept in very close communication with me the entire time to keep me updated as to when they could begin work. He said if we had any problems with the toilet backing up during that time, he would take care of the problem at no charge. I was extremely impressed as it is rare to get that sort of follow through. They worked in pouring rain to get the job done, and on top of it they offered to mix in some compost and chicken manure that I wanted to put on the top layer. When they finished the job, they cleaned up the area so it looked like it did before they arrived. They also took as much care as possible to ensure my plants that could be saved were saved. When I need a plumber again, I will be calling them. I hope everyone who reads this will hire them - that way we ensure they will continue in business so they are around next time I need a plumber. I am certain you will be very satisfied with their work.

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Updated: 3/10/2016
Overall
Amazing service! From the tim...

Amazing service! From the time I called to the time the job was done, it was less than 2 hours. The tech that came out was prompt, courteous and very thorough in the clean-out / unclogging of my kitchen sink. I would HIGHLY recommend Done-Right! to anyone who needs plumbing service done by true professionals.

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Updated: 3/10/2016
Overall
We received expert advise and ...

We received expert advise and service from this company. Could not have been happier with their detailed knowledge of the Appollo Hydroheat systems. We highly reccommend them to anyone thinking of chaging/fixing/repairing their systems.

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Updated: 3/10/2016
Overall
Simon was dispatched to unclog...

Simon was dispatched to unclog a slow main drain. The line was so bad that when the washing machine would cycle to drain water would back up into the kitchen sink. I would also see water on the garage floor. I thought that water was over flowing from the washing machine drain. Simon found that it was not the drain leaking on the garage floor but my water heater was leaking from the bottom of the tank. He replaced the tank that same day. If he had just done what he was sent out to do my water heater could have burst its bottom during the night, leaving me with a big wet mess. Simon did snake/power scrub my line and water throughout the house now flows faster than before. If you need work done, Done-Right.. will do you right! ( Bert give my thanks to Simon!)

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