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Dominion Virginia Power

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Today:Open 24 Hours

(866) 366-4357

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Business Details

107

years

in Business

Hours:

Regular Hours

General Info:

New to Dominion? Start service with Dominion without having to wait on hold. Simply visit www.dom.com/service to start your electric service. Existing Dominion Customer? Find it fast at Dominion. All the information you need is available at www.dom.com/service. Manage Your Account online for convenient access 24x7x365.

Call our help line for assistance. 1-866-DOM-HELP

 

Brands:
Dominion Power, Dominion Virginia Power, VEPCO, Virginia Electric and Power Company, Virginia Power Utility
Amenities:
24/7 Customer Service. Manage your Account online or over the phone.
Categories:
Electric Companies, Utility Companies

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Reviews

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05/11/2015

Overall

I am not a Dominion Power customer, but their power lines run through my property. As such, they periodically send out contractors to perform tree trimming operations. About 5 years ago, they sent out a contractor who cut branches and left the debris all over my property. I had to hunt the contractor down and force them to come back and clean up the mess.



This year (2015) they contact me to tell me they are going to perform their tree trimming operation again. I send an email to the Dominion Power Maintenance manager informing him of problems in the past and that I don't want my redbud trees touched. We have a face to face meeting to discuss what exactly will be done. I took notes about what work would be performed. He says the crews will be there within 2 weeks. THREE MONTHS later, the crews show up and the work they do is exactly what I specified I did NOT want done and what the manager Jon Tanner agreed to. I contact Mr. Tanner and he doesn't recall the conversation. I reminded him of it and commented that I had taken notes as to what was discussed and that I was furious.



I try to call customer service and after wading through the phone maze I am connected with Toni (no last name). Of course she can't help me and says that she will leave a message with a supervisor. I ask for the supervisors name and number. She won't provide a direct number. I ask for HER direct line and she says, "Absolutely not". No accountability there!

At first she only gave me his first name. Finally she gave me his last name.



They definitely don't want you to be able to follow up with a problem!!

11/22/2014

Overall
power company wont wait two hours

Ive been a customer for ten years atleast. This year ive had problems making full payments. I had the power cut off a few months ago,they left a special lock on,like they expected to shut off in near future.

I have a cut off notice for monday morning and told them i can make full payment monday afternoon. They said their not willing to wait. I suspect they want to charge a turn on fee. I also suspect they're doing the same to alot of people jn virginia so they can make that extra hundred dollar turn back on fee.

07/09/2013

Overall

I needed to get ahold of a person that works at the main office in Richmond which was an emergency and there was no way this was going to happen, can you imagine not being able to get ahold of your loved one in a time of real need and not being able to get past a machine, I hope you never have to.

07/23/2012

Overall

You need to put a phone number out there somewhere that goes to a live person!! My person has gone out 4 times in one month, and I was out of town for 3 days yet my electric bill was sky high!! I'm getting sick of this!! As long as the business's have their power! And I didn't want to give you even one star. You did that yourselves!

06/30/2012

Overall
emergency response

you can never get any one to answer the phone in an emergency situation and the website always conveniently has an error 404 when you actually need it so they are completely useless

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(866) 366-4357

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