When my sister suddenly passed away in a car accident, all of us were in such sorrow, I felt so lost. I stood up to be the person incharge of the funeral, because I felt I needed to be busy in order to cope with the pain I felt. Now that I think back, I tried to be strong so I wouldn't fall apart. Instead of crying, I found myself irritated easily, and upset when things were not going right.
I had some problems while doing the funeral arrangements, and things were not going very smooth while finding a funeral home. At this point I was feeling negative about everything but yet wanting everything perfect for my sister. When I was online reading articles about the process for funerals, I came across Divinecaskets.com. I went to their site, and saw the casket I wanted, and noticed the prices to be much cheaper than what the funeral home was offering.
I filled out the order and at check out, it said my card was declined. I was upset because here again things weren't going smooth. I called Divine Caskets, and they told me someone will call me right back. To my surprise I recieved a call back in about 1 or 2 minutes. Can you believe that? Never had someone call me back so fast :-)
I think the person's name was Eden. He called me and being al frustrated from all my own problems, I explained my situation in a rude manner like a B----. Eden instead calm and gentle helped me through one step at a time, and it turned out it was my fault. I put in the wrong code. Although I was talking rude at the beginning, he actually apologized about trouble I went through. Something brought me back to my senses and I apologized and explained my terrible day, and Eden was so patient, calm, gentle, yet professional. He assured me that the casket will be at the funeral home the next day, and he would have the driver contact me an hour before he reaches the destination. The next day I went to see the casket and it was beautiful! Better than the picture on the site. About an hour later, another person from Divine called just to make sure everything was alright.
Now that I think back, although I called Divine Caskets only to purchase from them, I not only recieved a great casket, but after speaking with Eden, and feeling assured everything would be fine, I believe everything really started to go smooth, and I was able to put all my attention to saying my farewell to my beloved sister in a beautiful casket.