These people are dishonest thieves that take advantage of people whenever they can. My husband and daughter were in a car accident that sent them to the hospital trauma by ambulance. I was told that I could not call my own tow truck to remove the vehicle, which was on a private road, not state owned. After spending the night at the hospital I contacted them to retrieve my vehicle. They stated that it would cost 484.50 (they towed it from Alexandera to Leciester Hwy.) They also insisted that they would have to have the title in order for us to retrieve any personal effects.