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Crystal Springs Water

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Today:5:00 am - 8:00 pm

Tomorrow:5:00 am - 8:00 pm

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(866) 205-0177

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Business Details

95

years

in Business

Crystal Springs® quenches the thirst of local communities through home and office water delivery services—available in 3 & 5 gallon, as well as single-serve, bottles—and water filtration services
Hours:

Regular Hours

General Info:
People have been enjoying the great taste of Crystal Springs® water for over 90 years. Today, Crystal Springs offers a multitude of drinking water options—including Spring, Fluoridated, Purified and Distilled—that can be delivered straight to your home or office. With home or office water delivery from Crystal Springs, new supplies of 3 or 5 gallon bottled water arrive to your doorstep every two weeks. Upon each delivery, your friendly Crystal Springs water delivery professional will collect your empty water bottles for reuse and return them to Crystal Springs facilities to be cleaned, sanitized and refilled. Refreshing Crystal Springs water can also be delivered in .5 liter, 24 ounce or 8 ounce single-serve bottles, providing a convenient solution for those who like to stay hydrated on the go. Using the latest in drinking water filtration technology, Crystal Springs' Relyant® tap water filtration services—available in both convenient coolers and under-sink models—improve the taste and purity of your home or office drinking water. Crystal Springs' commitment to fulfilling your family and employees' beverage needs isn't limited to home or office water delivery; coffee and tea delivery with Standard Coffee® offers both batch brew or single-cup delivery solutions to your office or restaurant's employees and guests. Coffee and water delivery services are available to homes and establishments spanning our nationwide beverage delivery routes.
Services/Products:
Water Filtration Service, Home and Office Bottled Water Delivery Service, Coffee, Tea and Breakroom Supplies
Brands:
Water types include Spring, Purified, Distilled and Fluoridated. Coffee services include: Starbucks® Bigelow® Folgers® MARS Drinks Swiss Miss® Standard Coffee™ Keurig® Green Mountain Coffee® and International Delight®
Payment method:
debit, discover, visa, amex, master card
Amenities:
Three and five gallon returnable bottles, one gallon, two and a half gallon and single-serve bottles, water coolers, water filtration, single serve and traditional coffee machines, coffee and breakroom supplies.
Languages:
English, Spanish
Associations:
International Bottled Water Association
Category:
Water Companies-Bottled, Bulk, Etc

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Reviews

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Updated: 5 days ago

Posted: 5 days ago

Overall
Service

The good news--we love the spring water. The bad news--you can't get Crystal Springs to deliver it. As others have said, we are long-time customers. Started out great with deliveries right on schedule, then they started skipping deliveries and finally none at all. We only had 3 or 4 deliveries for the year in 2015 after we called them repeatedly. Calling the company made no difference. They would promise water would be delivered, we'd get the automated call on Thursday saying to set our empty bottles out for the next day, then weeks/months later, there they would still be on the porch. Crazy! How do they stay in business?

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Posted: 2/26/2016

Overall

The worst customer service, when an entire bottle of their water spilled on my floor, their best response was we will call you back in 72 hours... Buyer beware... Bad people to work with....

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Updated: 1/31/2016

Posted: 1/30/2016

Overall

I have been a customer for several years and they used to be pretty decent However, it has just gone down hill over the past year. They just never show up. I live in a windy area and the water bottles will blow all over my yard and I have to continue to pick them up. When I call customer service they can never tell me why someone did not show up and say it was rescheduled for the next day. No one ever calls me to say it is rescheduled. However, even after it is rescheduled, they do not show up then either. I finally cancelled my account but I still cannot get them to pick up their cooler and empty bottles. It has been 4 days and they say I am responsible if something happens to the cooler even though I have done what I was supposed to do! I cant even take it to them. This company is horrible. I would rather have the inconvenience of picking water up from the store then the inconvenience and time drain of calling them everyday and talking to people that have no idea what is going on.

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Posted: 1/21/2016

Overall

We got information about Crystal Springs from one of our friends. And we were satisfied for the first month or so. <br>But after the first month, we were made to regret our decision to go for crystal springs. <br>Once a month, delivery person would keep a can outside the door and just leave. They wouldnt care to knock the door to collect the empty cans or even the weather. <br>This month is even worse. We called atleast 10 times asking for delivery and every time we were promised for next day delivery. Nothing happened. <br> <br>This is probably the worst water service in Dublin. <br>Never ever go for crystal springs.

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Posted: 12/29/2015

Overall

pathetic service! just got not delivered for the 3rd time in a row. how do u all stay in business?

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Posted: 12/9/2015

Overall

Truly terrible service! The driver we have had for the past couple of years is abhorrent. He is rude and sometimes skips our delivery. He won't pick up all of our empty bottles and lets them pile up. We have a half a dozen piled in our hallway right now. When I have asked him to leave a certain number of bottles and he leaves a different number, he will argue and become defensive. We need to find a different company. I would rather haul water to the office from the grocery myself than deal with this company and their driver any longer.

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Posted: 10/8/2015

Overall

STAY AWAY...This is by far the worst customer service I've ever received. In the last 3 days I have been on hold no less than 9 hours. The ONLY way to get someone to answer is to call from a phone not connected to your account and push the prompts saying you are new and want new service. A sales person immediately answers, is completely unprofessional, offers ZERO help, then puts you on hold again. 1 star is NOT low enough! They are unreliable beyond belief. They never show up for scheduled service issues, delivery, etc. They'll tell you they are coming, but don't. They were great for years, but now they are horrible! 1 excuse after another without even a shred of an offer to solve anything. Initially, all we wanted was a service call. Now we are CANCELLING our whole account and we are a big company with several water machines and we use their coffee service; which, honestly, is garbage coffee. Before I wrote this I Googled reviews on them to see if maybe I was just having bad luck. Oh, no....There are 1000's of similar complaints from many cities in many states. Save yourself and/ or your company the headaches and go with someone else!

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Posted: 9/16/2015

Overall

The worse customer service I've ever experienced. They would miss my deliveries, I could never get through on the 800 customer service line. They changed my delivery schedule without telling me. Finally I just stopped paying, now I'm stuck trying to return their ridiculous cooler that I refuse to pay for. I don't think I've ever had service so poor anywhere.

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Posted: 9/10/2015

Overall

WORSE CUSTOMER SERVICE EVER!!! Needs to be minus a star!!! All these bad reviews are NOT a joke. My delivery guy never shows up. You can never get in touch with anyone. I change my date on the website and my water still isn't here. But they take my money every month. I'd rather pay more for better service. I am looking for another water delivery in my area...DO NOT USE CRYSTAL SPRINGS...Not worth the time and frustration. If I could figure out how to give them less than a star, I would.

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Posted: 9/9/2015

Overall

I've been searching for a reasonably priced home delivery service and came very close to submitting my order set up, when something told me to read the reviews. I'm so glad I did! To see numerous complaints regarding customer service &amp; delivery for this company was absolutely disheartening because they have great prices from all the others I've compared them to. <br>As one person stated, &quot;You get what you paid for&quot;, well thank goodness &quot;Not this time&quot;......

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Water delivery, coffee and tea for home and office
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