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Crystal Springs Water


Today:5:00 am - 8:00 pm

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(866) 205-0177

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Business Details



in Business

Crystal Springs® quenches the thirst of local communities through home and office water delivery services—available in 3 & 5 gallon, as well as single-serve, bottles—and water filtration services

Regular Hours

General Info:
People have been enjoying the great taste of Crystal Springs® water for over 90 years. Today, Crystal Springs offers a multitude of drinking water options—including Spring, Fluoridated, Purified and Distilled—that can be delivered straight to your home or office. With home or office water delivery from Crystal Springs, new supplies of 3 or 5 gallon bottled water arrive to your doorstep every two weeks. Upon each delivery, your friendly Crystal Springs water delivery professional will collect your empty water bottles for reuse and return them to Crystal Springs facilities to be cleaned, sanitized and refilled. Refreshing Crystal Springs water can also be delivered in .5 liter, 24 ounce or 8 ounce single-serve bottles, providing a convenient solution for those who like to stay hydrated on the go. Using the latest in drinking water filtration technology, Crystal Springs' Relyant® tap water filtration services—available in both convenient coolers and under-sink models—improve the taste and purity of your home or office drinking water. Crystal Springs' commitment to fulfilling your family and employees' beverage needs isn't limited to home or office water delivery; coffee and tea delivery with Standard Coffee® offers both batch brew or single-cup delivery solutions to your office or restaurant's employees and guests. Coffee and water delivery services are available to homes and establishments spanning our nationwide beverage delivery routes.
Water Filtration Service, Home and Office Bottled Water Delivery Service, Coffee, Tea and Breakroom Supplies
Water types include Spring, Purified, Distilled and Fluoridated. Coffee services include: Starbucks®, Bigelow®, Folgers®, MARS Drinks, Swiss Miss®, Standard Coffee™, Keurig®, Green Mountain Coffee®, and International Delight®.
Payment method:
debit, discover, visa, amex, master card
Three and five gallon returnable bottles, one gallon, two and a half gallon and single-serve bottles, water coolers, water filtration, single serve and traditional coffee machines, coffee and breakroom supplies.
English, Spanish
International Bottled Water Association
Water Companies-Bottled, Bulk, Etc

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They have the worst customer service I have ever experienced. From delivery to billing this company is totally incompetent. I had service for over a year and was late 1 month due to a billing error and was put on hold. No notification other than I did not receive water for a month. When I requested cancellation there was no effort to keep my business. Jeanette had the worst customer service skills I have ever experienced.



BEWARE! THEY GET 0 STARS... BUT I HAD TO CLICK ON A STAR! I placed an order through Costco for a dispenser and water delivery. They never showed up on the scheduled date! When I called I was told I was rescheduled for the following week. They openly admitted that mgmt. does this without notifying the customers! I agreed to give them one more try & scheduled a delivery. NO One Showed Up! I didn't call, cause it wasn't worth my time. To my surprise , a week later DS, calls asking if they can deliver water two weeks from now. Deliver water... You didn't deliver the dispenser! Their excuse - we are 30 days behind on our orders. The CSR was understanding, she stated she hears this same complaint everyday, She stated DS submits the complaints to COSTCO. - sure they do...haha! I placed a complaint with Costco, - I hope they drops them immediately and welcomes in another water service. This is not good for Costco's rep either! SHAME ON YOU CRYSTAL SPRINGS /DS WATER!!!!!!!



Disappointed! The don't even reserve a star. It took forever for holding line. Always delay for delivery. The missed my delivery at August 29, I called them at August 31 twice to request same day delivery, they said they could not do so but will get it delivered next day which is September 1st. That's the point that really pissed me off: AT SEPTEMBER 1ST, THEY RESCHEDULE IT TO SEPTEMBER 6!!!! HOW COULD THEY RUNNING BUSINESS LIKE THIS!



Told them to stop the service for few months, still got billed for the bottles. Takes long time to talk to some one on the phone, even worst than the Comcast. Been trying to resolve the issue for several months now without any success. Every month I get a statement with a late fee yet no body contacts me regarding the disputed bill.

Do not recommend this company. Going to buy the cooler and bottles on my own.



Astounding incompetence at their customer service level. Sales line picks up instantly while customer service may not pick up at all. Distilled water can be dangerous to drink but they provide no warning. Costco needs to clean up their act about this one.



The most God-awful water-delivery service you will ever experience, hands-down.

They know how to make the water delicious, but I spent MONTHS calling and emailing trying to get them to deliver on the right day and TO THE RIGHT APARTMENT. It's my own fault, I stayed in this like a bad relationship, hoping the other person would change. But after hearing customer service tell me that they sent multiple emails to the route manager and yet still nothing had changed, I decided to finally cancel. BEST DECISION EVER. You are just a drop in the bucket to them, they don't care if you stay or if you go, or if you get your water.



Start. Crystal Springs takes over for Laurel Valley. They automate everything. Sounds like a plus. Minus - No water delivery. They missed two additional deliveries. Bigger minus - No water in my building (I don't have potable water). My employees can walk with paid lv. Still no water. Called and canceled service in May. (Switched to Culligan. I recommend for Fayetteville, NC). Still come June 20th, I still have my water coolers which I don't use and got a bill. Nice. They use national call centers to ensure who you speak with has no clue who you are or what the issue is. They also won't connect you with their local representatives. Unreal - or "real stupid."



The good news--we love the spring water. The bad news--you can't get Crystal Springs to deliver it. As others have said, we are long-time customers. Started out great with deliveries right on schedule, then they started skipping deliveries and finally none at all. We only had 3 or 4 deliveries for the year in 2015 after we called them repeatedly. Calling the company made no difference. They would promise water would be delivered, we'd get the automated call on Thursday saying to set our empty bottles out for the next day, then weeks/months later, there they would still be on the porch. Crazy! How do they stay in business?



The worst customer service, when an entire bottle of their water spilled on my floor, their best response was we will call you back in 72 hours... Buyer beware... Bad people to work with....



I have been a customer for several years and they used to be pretty decent However, it has just gone down hill over the past year. They just never show up. I live in a windy area and the water bottles will blow all over my yard and I have to continue to pick them up. When I call customer service they can never tell me why someone did not show up and say it was rescheduled for the next day. No one ever calls me to say it is rescheduled. However, even after it is rescheduled, they do not show up then either. I finally cancelled my account but I still cannot get them to pick up their cooler and empty bottles. It has been 4 days and they say I am responsible if something happens to the cooler even though I have done what I was supposed to do! I cant even take it to them. This company is horrible. I would rather have the inconvenience of picking water up from the store then the inconvenience and time drain of calling them everyday and talking to people that have no idea what is going on.

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Water delivery, coffee and tea for home and office
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