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Colonial Van Lines - Nationwide Movers

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Business Details

16

years

in Business

Low Rates! Check out our ratings with Consumer Affairs and Trust Pilot!
Social Links:
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Hours:

Regular Hours

SunClosed

General Info:
COLONIAL VAN LINES RELOCATION DIVISION is recognized as among the Industrys BEST Transportation Broker assisting with All Relocation Services including: HOUSEHOLD LONG DISTANCE MOVING, COMMERCIAL LONG DISTANCE MOVING, OFFICE EQUIPMENT MOVING, FAST AFFORDABLE COMMERCIAL MOVING, PERSONALIZED RELOCATION PLANS, VEHICLE TRANSPORTATION OPTIONS, PACKING and UNPACKING ASSISTANCE OPTIONS, MOVING, PACKING & UNPACKING OF FRAGILE ITEMS, COMPREHENSIVE INSURANCE PACKAGES FOR THE UNEXPECTED, UNMATCHED CUSTOMER CARE THROUGHOUT your RELOCATION. CALL US TODAY.
Services/Products:
Nationwide MovingLocal MovingInterstate MovingStorageWe have facilitated the relocation process for different generations of families year after year. Thanks to our affiliates' immense experience and knowledge, customers recognize us as the industry's best moving network.From business moves to apartment transitions, Colonial Van Lines Relocation Division is aligned with the professional movers who can do it all. We make it our business to make sure you're catered to by qualified, trusted experts. No matter what challenges lie ahead, we'll join you to a moving crew that gets it done to your complete satisfaction.Our success as a moving broker is due to the discipline, reliability, and hard work of our featured associates. These are the qualities you can expect from our Colonial Van Lines Relocation Division. So if you're ready to experience a seamless move,
Payment method:
cash, all major credit cards, check
Location:
Nationwide, Call us Today
Amenities:
Interstate MovingLong Distance MovingLowest RatesLow RatesGuraranteed
Languages:
English, Spanish
AKA:

Colonial Van Lines Relocation

Category:
Movers

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Reviews

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12/01/2016

Overall
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I had a very bad experience with Colonial. I went by the reviews so I either had a uniquely bad experience or the reviews are not real.
It started with the original quote. I was given a transportation quote based on 3,000 lbs. to take my furnishings from Atlanta to Miami. About a week before the shipment, I was contacted by another representative who pretty much convinced me to increase my carton count by 30% to make sure I would not have trouble with space on the truck. This increase my cost by 100% but I didn't worry because I had my own count and weight which ended up being calculated at 3,800 lbs. I ended up with only 10% more cartons than originally quoted and about 500 lbs under the 3000 limit.
When they came to pick up my load, the truck only had 1/3 free space so my load had to wait about one hour IN THE STREET until a new truck arrived.
I was supposed to be called within 2 days to verify the actual weight (one weight in before the truck came and one after it was loaded). I did not get the total weight for 5 days. At this point I was told that actual weight was 3800 lbs. or the total estimated by the second agent. I contested this and as promised, I was invited to another weight in. I was at the initial weight in (about45' from my location). I was in the middle of a family emergency so I trusted the driver that he would send me the final weight in in a matter of hours. 4 hours later I received the final weight in and it TURNED OUT THAT MY LOAD WAS NOW 4,400 lbs. I am sure that they unloaded the last customer and weight the truck empty. Assuming that the other truck had ONLY 1000 lbs, my weight would not have passed 3,200 lbs.

I contacted ALL the people in Colonial with whom I had correspondence and didn't receive any reply from any of them. The agent in charge did send me an email informing me of the steps to follow in my 'upcoming' shipment.

As far as I'm concerned these company, or at least these group are crocks ...

10/27/2016

Overall
Expertise
Professionalism
Promptness

Excellent experience with Colonial Van Lines for my movement (Job# 55508346-CO) !!!!
They are caring customers as well as its household items.
If You want comfortable and non-breakable move then I am recommending to use Colonial Van Lines services.
Good points which I observed during movement:
1. Quick resolution of your queries
2. Superfast work for pickup and delivery
3. On-time Pickup
4. Best Packaging
5. Good Follow up with you & gives updates about delivery
6. On-time Delivery
7. Non Breakage of Items
8. Good & professional nature
9. Good Transparency for charges
10. Price within Budget as per Quality of services

Thanks again for my comfortable movement!!!!

claimed iconBusiness Response10/28/2016

Ravichandra, We appreciate the time you spent providing feedback on the moving services you received. It is feedback likes yours that allows our future customer to make an informed buying decision when selecting a long distance mover. We wish you the best of luck in your new state and home. Sincerely, Colonial Van Lines

This listing has been claimed by a business representative.

10/26/2016

Overall
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Promptness

I had a terrible past experience with a mover a few years ago. When moving out of state, I wanted a national company and choose Colonial. They did everything they said they would. Picked up and delivered the days I requested, accurate estimate and no hidden fees. The movers were professional, courteous and didn't damage a single item. I couldn't believe it was actually an enjoyable move. Great company!

claimed iconBusiness Response10/28/2016

Tina, Thank you for taking the time to share your long distance moving experience with our current and future customers. Customer satisfaction is our top priority and we are pleased to hear you were satisfied with the moving services you received. If you or someone you know is in need of a cross country mover, please do not hesitate to reach out to us. Best Wishes, Colonial Van Lines

This listing has been claimed by a business representative.
Edited: 09/28/2016
Overall
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Per my earlier review, new management reached out to us and thankfully resolved our issues regarding our relocation.

claimed iconBusiness Response10/11/2016

So Happy to be of help to you! Thank you!

This listing has been claimed by a business representative.

08/09/2016

Overall
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Promptness

I recently moved from Mississippi to Alabama (55463276-CO) and had a very nice experience with Colonial Van Lines. The moving coordinator was very helpful and the movers were good guys and hard workers. The only drawbacks, which were minor, was that no one called me when they said they would to alert me to the movers' arrival until the night before the morning they were to arrive and that the estimate was $500 under what the actual cost was. But estimates are imperfect and these were minor issues and it was still more cost effective than everyone else I got quotes from. I would use them again.
--Andrew Milward

claimed iconBusiness Response08/10/2016

Andrew, Thank you for taking time out of your busy day to share your positive moving experience with our current and future customers. Customer satisfaction is our main focus at Colonial Van Lines and we are pleased to see that we were able to exceed your service expectations on your recent move. Sincerely, Colonial Van Lines

This listing has been claimed by a business representative.

07/20/2016

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Promptness

Although we did not wind up using Colonial's services in the end because of unexpected health issues, the service and help we received before we cancelled were above and beyond anything we experienced with all the other moving companies I had researched. We were moving a household from North Carolina to Washington State and Jimmy spent hours explaining details of the moving business to me during many phone calls. He answered my questions and then answered some I didn't even know to ask. :)

After all his helpful suggestions and all his attempts to get us the very best deal, we had to cancel because of health and finances. But Colonial continued to provide professional service to us in returning our down payment promptly, as they had promised. Though we did not experience their moving services I was impressed with their professionalism and integrity.

This was job #, 55357890-CO

05/31/2016

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Professionalism

Job number 55401093-CO. I used Colonial Van Lines to move my mom across the country from California to Missouri. I got several estimates but Colonial was the lowest plus gave me the most confidence in its accuracy. My rep was helpful and replied quickly to my tons and tons of questions. Once we committed to the move Colonial continued to manage the process effectively and kept me well-updated throughout the process, and everything happened in the timeframe promised. I couldn't be happier with Colonial's service and happily recommend them to others.

claimed iconBusiness Response06/08/2016

Neale, Thank you for taking the time to share your long distance moving experience with our current and future customers. Customer satisfaction is our top priority and we are pleased to hear you were satisfied with the moving services you received. If you or someone you know is in need of a cross country mover, please do not hesitate to reach out to us. Best Wishes, Colonial Van Lines

This listing has been claimed by a business representative.

05/30/2016

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Professionalism

Job number 55429001-CO. Moving is always stressful, but the folks at Colonial Van Lines did their very best to alleviate my stress and make sure everything went as planned. I moved from Nashville to Phoenix with only two weeks warning for Colonial to make it happen, but they did just great. My account manager held my hand through the entire process. She told me what to expect and what I needed to do an when. The movers were professional, efficient and took better care of my stuff than I would have. I actually enjoyed the movers a lot. I helped them load and unload because I wanted to, and I don't think they weren't used to that. When it was all finished, I had a standing invitation for a place to stay if I ever went to El Salvador. My experience with Colonial couldn't have been better. I wholeheartedly recommend them to anyone needing a relocation service.

claimed iconBusiness Response06/08/2016

Michael, We appreciate the time you spent providing feedback on the moving services you received. It is feedback likes yours that allows our future customer to make an informed buying decision when selecting a long distance mover. We wish you the best of luck in your new state and home. Sincerely, Colonial Van Lines

This listing has been claimed by a business representative.

04/10/2016

Overall
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Professionalism

My experience with Colonial Van Lines has been excellent! They have treated my belongings with great care and efficiency. I was very impressed with their delivery and with the degree of care they took in delivering each box to it's proper room. If you have a move coming up, please look to Colonial Van Lines for YOUR movers! -- 55411892-CO

claimed iconBusiness Response06/08/2016

Jon, Our team is pleased to learn that your long distance move was done to your satisfaction. We value customer satisfaction and we are pleased to hear we accomplished this goal. If you know of anyone needing the services of a long distance mover, please keep Colonial Van Lines in the forefront, as we are one of the leaders in customer satisfaction. Best of wishes, Colonial Van Lines

This listing has been claimed by a business representative.

04/08/2016

Overall
Expertise
Professionalism

Issue 55342386-CO resolved.Issue 55342386-CO resolvedIssue 55342386-CO resolvedIssue 55342386-CO resolved.

claimed iconBusiness Response06/08/2016

Kathleen, Thank you for taking time to speak with our Resolution Team. We are very pleased that we were able to come to an understanding, the feedback provided is valued. Sincerely, Colonial Van Lines

This listing has been claimed by a business representative.
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