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CMS Customer Solutions

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Business Details

49

years

in Business

Contact us today for a free customer service/emergency service analysis and quote. 

Hours:

Regular Hours

General Info:
CMS understands the complexity and uniqueness of each industry. CMS has worked with clients in every major industry and understands the diverse needs of different organizations, from the metal and alloy industry to property management corporations. Over 40 years of communication and technology experience allows us to provide 100 customized solutions, whether you re looking for a virtual receptionist, emergency support call center, or help monitoring automated alerts from production equipment. Industries we service include:* Medical /Home Health* Property Management and Real Estate * Heating and Air Conditioning (HVAC) * Technology * Commercial Services * Manufacturing * Retail * Attorneys and Law Practices * Utility * Government * Non-Profit * Funeral Homes * All other Industries
Payment method:
carte blanche
Amenities:
We are open 24/7 to ensure that your business does not miss a call from a customer with issues and new customers.  
Accreditation:

ATSI - Association of Telemessaging Services International, Inc.

Better Business Bureau Member, Central Ohio

Greater Columbus Chamber

NAEO - National Amtelco Equipment Owners

Associations:
Better Business Bureau
Chamber of Commerce
Discovery District
Categories:
Call Centers, Telephone Answering Service, Internet Products & Services, Secretarial Services, Marketing Consultants, Web Site Design & Services, Marketing Programs & Services, Telemarketing Services, Internet Marketing & Advertising, Web Site Hosting

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Reviews

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03/17/2014

Overall

Im not writing a review, I was curious as to what kind of telemarketing CMS does, I used to sell a dicount savings program called CMS Savings Club as an upsell, and I am considering moving to that area of TN and was inquiring if CMS has those type of telemarketing jobs available, my name is Darrell Floyd, 727-326-7954

02/22/2013

Overall

I have been using CMS as my call center for quite a while now and their service has been wonderful. As a property manager, finding a call center that provided excellent customer service to my residents was very important to me. They have exceeded my customer service expectations as I haven’t had a single complaint from my residents regarding CMS’s service since I began using it.



I mostly use them for my emergency maintenance calls so having someone available to answer at any time is crucial to me. They have done an excellent job not only being there to answer no matter the time, but also making sure my staff receives the messages in a timely manner. Overall, I would recommend CMS to anyone looking for a solution that can be tailored to fit their company’s specific needs

10/24/2011

Overall
CMS has provided my property m...

CMS has provided my property management company with 24-hour answering services for the past 2 years and my clients and I have been extremely happy with their service. They are great choice if you are looking for a company to manage your customer’s calls.

02/22/2011

Overall
Excellent Service

I was more than happy when approached to provide CMS with a reference letter. Setting up a centralized emergency service call center for our organization was no small undertaking considering we have over 640 properties with individual instructions. Initially I was quite leery that this would work out, but CMS met and exceeded all of our organization's expectations. They were able to integrate all of our properties into their system and track issues by property and type. This information was then uploaded into our systems which saved our organization numerous hours of data entry and allowed us to better track maintenance issues.



Their client service team is exceptional and partnering with Sarah, as our dedicated client service representative, provided us with the confidence that we needed to trust our organization's emergency service to CMS.



I would highly recommend CMS Customer Solutions to any property management company looking for reliable high quality answering services.



Carl Faehnle

Property Management Division

Kohr Royer Griffith

09/02/2010

Overall
Property Management Answering Service

We have contracted with CMS for over 3 years to help us with our emergency maintenance calls in Columbus, Cincinnatii, and Tampa and would recommend them to any organization that needs a property management answering service. They have a very professional staff that will contract our on-call technicians quickly when there is an emergency and do an excellent job ensuring that our account is working optimally and they even offer suggestions on how to improve our account. We have been pleased with all aspects of their service. If you are looking for a call center I would give them a call. Nancy Property Management Administrator Equity, Inc.

07/09/2010

Overall
Long wait times

I am a small business owner who took my phones back! I have lost business due to long wait times for my customers to have their calls answered. The CS Manager gives rote explanations but nothing changes.

claimed iconBusiness Response09/14/2011

I manage the operations at CMS and am unfamiliar with your situation; I have researched every aspect of your name and have not been able to identify your organization in our client database. We provide services to 1000s of businesses and each one's satisfaction is extremely important to us. Our goal over the past 44 years has been to help businesses grow and support their customers at a fraction of the cost of hiring staff and any feedback we receive that is contrary to this goal is deeply concerning to us. I would appreciate the opportunity to speak with you personally and understand what happened. Please call me at your convenience to discuss – 614-224-4534. Richard Titus

This listing has been claimed by a business representative.
Overall
Example of CMS Service

As an owner of an Insurance Agency in Upper Arlington, Ohio I work in a relationship business. Typically when people call my office, they aren't having the best day so my agency needs to be available when my clients or potential clients need us. My clients Appreciate how CMS is able to keep that personal touch with my clients with a person to person phone call when we are in an appointment or closed for the evening. Our retention has improved and we are actually winning the business of new clients because of the personal attention that we are able to give each person that contacts my agency. We recently move locations and any owner of a small business can understand how much of a head ache that can be. I was impressed with CMS's ability to help me transition from my old location to my new location with as little trouble as possible. Actually, during the move we were able to not miss a call, even when the phone companywas a couple days out on activating service at our new location. Michele even did a three way call to help walk me through what we needed to do to get our phone lines forwarded to the call center. This saved me so much time and actually made my agency money with the calls that we were able to follow up on and close on. CMS is cost effective and essential to any small business. I highly recommend them to anyone that is looking for a cost effective and professional way to servcie their inbound calls on a daily basis. As an owner of a small business, expense control is a vital part of our profability. CMS is consistently a profit center for my agency. My agency looks forward to a long relationship with CMS as my agency grows and they grow with us. Adam Kauffman

02/02/2010

Overall
CMS Medical Services

I would highly recommend CMS to any medical practice looking for a high quality, responsive call center. I am a manager at a 4 location Specialty Medical Practice with 25 physicians. Before we joined CMS, I was constantly responding to complaints and was always looking for solutions. CMS has those solutions available and has a team of professionals to implement them. Unlike some answering services CMS has supervisors available 24 hours per day.



CMS worked diligently with us to understand the needs of our practice and created a 100% customized account that addressed the complexities of working with 4 locations and 25 doctors. We utilize their virtual receptionist service to handle daytime overflow and we use their emergency answering service after hours and weekends. Their ability to integrate with our systems, customize instructions for each physician and situation, and detailed reporting has made our business more efficient.



If you are having problems with your current service I would encourage you to give CMS an opportunity.

Send to Phone
CMS Customer Solutions

(800) 369-8908

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