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Clarke Kent Plumbing

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Business Details

30

years

in Business

Smart Service * Trusted Reputation
BBB Rating:
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

General Info:
Austin owned since 1986. Clarke Kent Plumbing has earned a reputation for having clean-cut, articulate technicians who can solve problems sometimes others can’t.
Business History
Austin owned since 1986. Clarke Kent Plumbing has earned a reputation for having clean-cut, articulate technicians who can solve problems sometimes others can’t
Services/Products:
◾backflow prevention devices installation, repaint and testing ◾emergency service for water heaters ◾water main repairs ◾sewer main repairs ◾slab leaks ◾auto-sensored faucets and fixtures ◾sewer odor detection ◾drinking fountains - repair and replacements ◾dedicated fleet for emergency service ◾drain and sewer lines cleared ◾camera and video inspections ◾hydro-jetting ◾water and sewer line locating ◾slab leaks ◾roof and floor drains ◾sewer pumps ◾toilet stoppages ◾a/c condensate drains
Payment method:
amex, all major credit cards, discover, visa, mastercard, cash, check
Location:
Servicing Austin and Surrounding 5 county area.
Neighborhood:
South Lamar
Amenities:
FAST & SAME DAY EMERGENCY SERVICE
Languages:
Spanish
Categories:
Water Heaters, Plumbing-Drain & Sewer Cleaning, Plumbers, Plumbing Contractors-Commercial & Industrial, Building Contractors-Commercial & Industrial

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Reviews

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Posted: 12/13/2015

Overall

My college ring went missing after two men from this company were in my house. The owner isn't helping us because it's our weird against theirs. They wear latex gloves, so there won't be proof. Please be careful when using this company.

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Posted: 7/23/2015

Overall

They have a policy of not providing any range of repair cost on the phone, which is somewhat understandable....I asked the charges per hour for a plumber, do not give any cost per hour....technician comes out and gives a price based on a Book of Prices provided the company......company could have given this to me on the phone.....they don't charge you for the estimate, but when you have a problem, you tend to want to have it fixed when the technician comes out. Complaint is they DO HAVE A PRICING SHEET FOR THEIR REPAIRS, THEY JUST WON"T GIVE IT TO YOU ON THE PHONE, OR GIVE YOU THE BILLING EXPENSE PER HOUR FOR THE TECHNICIAN TIME. WILL NOT USE THE COMPANY AGAIN>

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Posted: 5/22/2014

Overall
Horrible business

This place was horrible. Called a week in advance for a Jetter was scheduled for thursday May 21st between 11am and noon. When I called at 11 45 they said once the tech finishes his job he will be out. Time passed called at 1:15pm then was told their Jetter had been broken and is still getting fixed. What customer service is this. Then asked to speak to manager or owner was told everyone was off today. Wow! Horrible business. .

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Posted: 5/15/2013

Overall

BEWARE of high prices and low service. After paying over $500 and waiting months for a hot water heater repair I am shocked at the service. The owner and managers won't even call the customer back to update status. Move on to another company for this company is a shame to Superman's name, it's far from Super!

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Posted: 2/25/2013

Overall
not super

They've come out 3 times and it is still dripping.  The guy double charged my spouse when I was at work, to fix a problem he created with the first "fix".  I have to call a minimum of 2 times to get a call back each time.

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Posted: 2/2/2013

Overall

I am very happy with the plumbing service they provided to my house. The guy named Joe came to my house this afternoon. He quickly located where the problem came from and went with me to near by Lowe's to buy a replacement. Because it's Friday, I don't need to go without water for the weekend if he can fix it today and he did. He has the job done beautifully. I also like the way they charge me, very clear, no hidden cost what so ever. I could use their service again.

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Updated: 6/11/2015

Posted: 1/13/2012

Overall
Clarke Kent Plumbing came to m...

Clarke Kent Plumbing came to my house to perform warranty work by GE. I did not hire them personally and I NEVER will. The technician started up my attic stairs to work on my water heater. I heard a loud crack & he said "Oops! I broke your stairs." My house is only 6 years old & the pull down stairs to the attic are not often used. There is a weight limit to them however. He had completely detached the left side of the stairs at the top where it connects to the ceiling door. They are not safe to climb on now. I had to contact their office many times to find out what their policy was regarding damaged property. The owner informed me before Christmas that their insurance company was looking into it. The insurance company never sent anyone out to inspect the damage or call me regarding the damage. After Christmas, Clarke Kent Plumbing sent out their handyman to take measurements. The handyman set up an appointment with me to install new attic stairs a few days later. When the handyman failed to show, I called the offices of Clarke Kent Plumbing. They informed me they had decided not to replace my stairs. They did not feel they were at fault. BEWARE of a company that comes in your home to do warranty work & has no liability for damages they cause in your home. I do not recommed dishonorable companies. Though they fixed my warranty work, they have ended up costing me as I now have to replace the attic stairs & have them installed.

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marianncrump

Posted: 8/9/2011Provided by Citysearch - 

Overall
Very appreciative

Marcel was very nice, intelligent, punctual, spoke English very well, very satisfactory. Very appreciative of Clarke Kent

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leokraft2327

Posted: 8/3/2011Provided by Citysearch - 

Overall
Thanks Once Again

Marcel and his helper worked diligently with professionalism and attention to minimizing intrusive damage to property.

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marionklavon

Posted: 7/26/2011Provided by Citysearch - 

Overall
Thanks !

Very prompt THANKS! Worked in 38 Degree weather, Excellent thanks !

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Clarke Kent Plumbing

1408 W Ben White BlvdAustinTX 78704

(512) 861-0947

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Clarke Kent Plumbing

1408 W Ben White BlvdAustinTX 78704

(512) 861-0947

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