What an absurd review! I have well water with high iron. Had a company, who will remain nameless, come in and do a dog and pony show for me. They told me I needed a water softener and it would cost $4000. I have soft water. It's not particularly hard but, the sales man assured me a water softener would work. Ended up calling budgetwater.com and to my surprise that wouldn't even give me a recommendation until I got my water independently tested. I did it wasn't expensive. When I called with test results...I needed an iron filter. Go figure, an iron filter to filter iron! I asked about the softener and they said I didn't need one. The iron filter cost about $900. I asked again about the softener and they told me it wouldn't hurt to have one but that I didn't really need it and it should be considered a luxury. They were talking me out of spending money! I've had the filter for 2 years and it works great. The few times I've needed to call, once on a holiday, I've always found their techs friendly and able to help. Great service! As for the review I'm responding to...they don't send people out to your house. And they manufacture their own products...why would you expect them to be able to help you fix something that they don't make or sell??? What are you saying is just insane! Budgetwater has been great and I recommend them to everyone.