Incompetent Dispatch, she wouldn't let us gain access to our car to get our insurance card to show proof that the car was ours, all while she was talking on her cell phone to her boyfriend talking about how she's "cheating on him with a driver because they went to lunch together." They drug our car out without proper equipment, and it was wrongfully towed. The owner couldn't talk to me over the phone, so I finally had enough and reported them to the TDLR. I know my rights as I was a dispatcher for a towing company. I wouldn't even rate them a star.