Absolutley terrible! I will never trust my animals in this vets care ever again. I had called to make an appointment to get my 7 month old pup neutered. When I called I let the receptionist know that his testicles were undecended. I asked if there was an extra fee and she said it was small and around $20. Since I was happy with the he price I booked the appointment. I dropped my cutie off at 8am the day of the appointment and at 8:15 I received a call from the vet. He explained that my dog was already under ansthetic but he had just realized his testes were inside him. I explained how I already told the receptionist and she said it was a small fee. He Then told me this was an extra $100 fee and since he was already under anthestetic we had to continue with the procedure. Since I didn't have a choice I agreed. Already upset about what had happened I went to pick up my dog the next morning and that's when I got really mad. Not only did the lie about the price, but my pup was COVERED in FLEAS! Then I examined his surgical wound and the stitches were crooked and just terrible. Two days later he got an infection in the wound. I don't know who stichted up my pup, or if they were sanitary at all. I will never take any animal to their care again. My poor little guy will have an ugly scar on his stomach for his whole life. Terrible service.