After a cold, cordial telephhone greeting by a receptionist I tried to speak to the owner about some rare coins I've collected for years. I was then transferred to his secretaty and reiterated my wish to sell my collection, OOPS.... ""sorry he doesn't speak to customers"" WHAT? First you get the receptionist, then you get the owner's personal secretary who says the sales manager is out and yak yak yadda yadda, after two attempts I gave up. I've done business with another gun & coin shop here in Austin and was treated really nice, big outfit but not too big or too snooty to come out and meet & greet you.
As past CEO & CFO of a medical corporation and sole owner of other companies (I retired at 50 years old) my staff and employees knew I always had time to talk with any customer, past, present or future. This is the essence of any good, successful business operation, it's called customer relations and owner accountability.
If this is representative of how they conduct their business guess I need to find another Coin Dealer to buy my collection, BTW, you can only get in the place by appointment.... go ahead, just try to make an appointment.