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At Home In Key West Inc

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Business Details

19

years

in Business

BBB Rating:
A
BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

General Info:
AT HOME IN KEY WEST, a full service vacation rental and real estate company, has provided friendly professional service to vacationing guests and homeowners since 1997. Our office is conveniently located in the heart of historic Old Town Key West and easily accessible from the Key West International Airport.
Sponsored Links
Brands:
vacation rentals
Payment method:
check, debit, visa, mastercard, cash
Accreditation:

Florida Vacation Rental Managers Association (FVRMA)

Vacation Rental Managers Association (VRMA)

Associations:
The Key West Chamber of Commerce - National Association of Residential Property Managers (NARPM)
AKA:

Key West Vacation Rentals

Categories:
Real Estate Management, Hotels, Cottages, Vacation Homes Rentals & Sales, Rental Vacancy Listing Service, Travel Agencies, Real Estate Rental Service, Real Estate Agents, Lodging
Other Information:

Parking: Lot

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Reviews

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Posted: 7/13/2015

Overall

Renters Beware, especially military! We rented a long term rental for 2 years from AHIKW. We should have gone with our gut instinct and not rented from them, as they were very difficult to work with when first trying to rent the apartment. We first contacted AHIKW, 5 months before moving to Key West about an apartment that was going to be available. After going through the application process we sent a $500 deposit, which we were originally told would hold the apartment until it was available. We received an email stating we needed to sign the lease and send the remaining $5,000+ within 2 weeks of sending the $500 deposit. My now husband was away on deployment and unable to send money or sign the lease in front of a notary. AHIKW did not care nor were they willing to wait 6 weeks for him to return.
During ours and the previous tenants time in the apartment, there were several plumbing issues that were never completely fixed causing flooding into the downstairs apartments. We had to deal with maintainance and plumbers constantly. Our wedding day happened to be one of them. There were several of us that planned on showering at our apartment when there was an issue and were told we could not use the showers until it was fixed. We had to make alternate plans. I couldn't even shower in my own apartment on my wedding day. We rarely called for any issues with the apartment and usually just fixed them ourselves. Whenever we did call about an issue, the person answering the phone was very rude.
When we went to move out, we replaced all the lightbulbs with the same or better bulbs than what was in the apartment when we moved in and even left several bulbs. We were still charged $90 for lightbulbs. We were told the maintenance person did not see them or he would have used them, but yet they acknowledged they were in a cabinet when I said they were on the dryer. We hired a professional carpet cleaner, as required, to clean the carpets, but were unaware that the very old, outdoor carpet used in an unused stairway also required cleaning, which we were charged $110. We also used a professionally cleaner recommended by AHIKW yet we were still charged $300 to clean the apartment. We were also charged a $75 administrative fee.
During our time in Key West I recommended AHIKW to several incoming military families, I going forward will steer any future military families from AHIKW.
I notified AHIKW that I would be posting a negative review, I received this response: "Your threat to post negative comments on the internet amounts to blackmail. Perhaps your threat along with your not honoring your contractual obligations should be brought
to (my husband's) commanding officer's attention."
I welcome them to contact my husband's commanding officer and will provide them with his contact information, as it is my right to post a factual, negative review on any company.

Helpful?Flag
DavidL422

Posted: 6/8/2012

Provided by Citysearch - 
Overall
At Home in Key West is a highly

At Home in Key West is a highly professional group. I have visited Key West over a dozen times always stay in a property they manage. They are highly capable, quick to fulfill requests, make recommendations and their properties are managed and maintained to perfection. I would recommend them to anyone who is looking for a stress free memorable visit to Key West.

Helpful?Flag
JudithS546

Posted: 6/8/2012

Provided by Citysearch - 
Overall
I have been visiting Key West for over

I have been visiting Key West for over 15 years and for at least half of that time I have dealt with AHKW exclusively for my housing needs. As long as they are around I see no need to seek out another company. Not only do they hold their property owners to a high standard of unit maintenance and amenities, they work with guests to find the best possible price and situation to suit your needs out of a wide variety of properties available. I have never made a request that hasn't been resolved on the very day I made it (usually within the hour.) The staff is cheerful attentive and bends over backwards to meet the needs of their customers. They truly make you feel ""at home"" in Key West and service is an utmost priority. You can't do better in Key West for your short and long term rental needs.

Helpful?Flag
stevew840558730

Posted: 6/8/2012

Provided by Citysearch - 
Overall
I have been using AHKW for 4 years now

I have been using AHKW for 4 years now to manage my home in Key West. They have always demonstrated the highest professionalism and care both for our property and the guests who rent it. In four years I have never heard of a serious guest complaint. On the contrary, guests have told me how happy they are with the ease of the reservation process, convenient checkin, and responsiveness of AHKW if a problem arises in our home. I would highly recommend Gale, Sybille and the entire staff to Key West vacationers and property owner alike.

Helpful?Flag
gkeefer

Posted: 5/11/2012

Provided by Citysearch - 
Overall
Quick, kind and efficient service for years

I've used At Home in Key West for month long visits for four years running and I've stayed at different places. Each house had it's own charm and amenities that reflected the owner tastes and pocketbook. One was INCREDIBLY swank and a huge treat. One was only necessities and quite passable and another that is the perfect mix for my needs. I've had some issues arise at each of these houses, a few being my own lack of knowledge and a few issues that things needed replacement or repairs. Even an A/C that went kaput the last two nights last year. Gale had a portable A/C system set up immediately so we could sleep comfortably. Each time, I had help the day it was needed. Art and Gale are exemplary in helping us over and beyond. Stuff happens anywhere, but the kind & efficient response is what we look for. I've asked for Gale's help in ways I know they aren't in anyway required to do, but there she was, smiling and saying, ""That's no problem!"" It means a lot to me to be able to go live a month in the magic of Key West and to me, a great big part of being there is knowing that there's people like Gale who treats me and my guests like friends. If I lived in Key West (oh how I wish!) I'd love to be a affiliated with that company in some capacity.

Helpful?Flag
Reservations

Posted: 4/20/2012

Provided by Citysearch - 
Overall
Thank you, thank you, Gale!

We have rented the same apartment in Bahama Village for the past 3 years -- the first couple of years for one month, and most recently for 2 months. Next year we plan to do the same. Aside from the fact that we have fallen madly in love with Key West, Gale Killon and her staff at At Home in Key West have always done everything to make our stay enjoyable. No, not just enjoyable--heavenly! There has never been a time in which we have called asking for a situation to be 'remedied' or items to be replaced/restocked that Gale wasn't on top of the situation the same day. We consider ourselves quite fortunate to have found both the unit we did as well as Gale and AHKW.

Helpful?Flag
mitchw688

Posted: 4/13/2012

Provided by Citysearch - 
Overall
great time great people to work with

the people at home in keywest are the best I have been working with them for over 5 years and gale killon and her staff truly make you feel AT HOME IN KEYWEST I feel the are nothing but professional and ethical. I will continue to work with Gale and here staff for years to come
Mitch and Christine Erie Pa
See ya next year gale and Thanks again for all you and your staff does.

Helpful?Flag
jrpld

Posted: 2/16/2012

Provided by Citysearch - 
Overall
Unethical, Unprofessional and Disrespectful

After spending a month in a rental that had one problem after another, we were informed we would not be getting our security deposit back. Why? Some of the bogus reasons included the presence of pet hair (in a pet-friendly house) and the little pom-poms that fell off the ""decorative pillow cases."" The description of the house should have included ""no pets with hair, no kids that act like kids and no people looking to use this house as a home."" Do yourself a favor and use another, more reputable company. AHKW is unethical, unprofessional, and some of the staff are the most disrespectful, rude people I have ever ""worked"" with.

Helpful?Flag
Bernie R

Posted: 6/13/2011

Provided by Citysearch - 
Overall
Gale is ACES

At Home In Key West, is like having your good friends there setting your plans up. Staff is on the ball and extremely helpful. A pleasure to do business with.

Helpful?Flag
Cowboy Curtis

Posted: 6/3/2011

Provided by Citysearch - 
Overall
Unethical Property Managers

On a recent stay my group was not given their deposit back and was charged extra for damages not caused by the group. After trying to resolve amicably with out success, we had to file a complaint with the Better Business Bureau (results still pending).

There are plenty of other places to stay in Key West and I would highly recommend doing so.

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At Home In Key West Inc

905 Truman AveKey WestFL 33040

(888) 681-1396

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At Home In Key West Inc

905 Truman AveKey WestFL 33040

(888) 681-1396

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