I hired Gil and his team to track down a hard to find relative of my ex who I thought had my dog against my wishes. When I confirmed the relative did have my dog, or at least did at some point, my ex told me it had run away from the relative, but wouldn't give me this relative's address. Having been lied to about the relative not having the dog in the first place, I didn't believe her.
Long story short, it turned out my dog had in fact run away (I found him eventually), so I called Gil to cancel. Gil already had found an address and was just waiting on one final confirmation, but he allowed me to cancel the search and refunded me a good portion of my money.
Gil is a good guy, and he understood. I'm just sorry I sent him on what turned out to be a wild goose chase, and I'm glad that he was nice enough to let me cancel for a partial refund.