Do not call this company. I ha...
Do not call this company. I have never spent so much money for extremely poor service and to be verbally berated by employees when I expressed my complaints. Brad came to our home on Monday to repair our washer. He said the timer needed to be replaced and he would have to order the part. He came back on Friday to install the part. The machine worked for a day. At this point I had spent $285 for the repair and had nothing but a broken machine. When I called on the company on Monday, I was understandably unhappy. When we told them we were unwilling to take a day off work, and that I expected to come after three when I was available, the verbal abuse began. The girl on the phone told me I was rude, and she was putting me on hold because she couldn't talk to me. When she returned she continued to yell at me, I asked to speak to a supervisor, again I was put on hold for such a lengthy time, that I had to hang up since I was on a break at work. My husband called them again and managed to get them to agree to come after three o' clock that day. When Brad came to my home, he told me another part had broken on my washer and that I had to pay another $61 or he could do nothing. In fact, he said "Lady, I don't give a rat's a$$ if I fix your machine or not." He said I had to pay for the additional part. Since at this point, all I had was a nonfunctioning washer, I felt trapped into paying the extra $61. Please do not call this company. I have never been so upset by any other company I have dealt with. I felt robbed and I was treated like a fool. Save yourself a lot of aggravation, call anyone else.
claimed iconBusiness Response01/04/2012
In no way were any employees yelling or verbally berating Dorthy. At the time when she called to schedule service we were booked up and told her we would try and be out after three (per her request), at which time she became extremely upset. When the manager went to pick up the phone Dorthy was gone. We left a message on her home phone, which was the only contact number we had. After her husband returned the call we scheduled it for Monday or Tuesday after three. We were able to accommodate their service for Monday due to a cancellation in his route. Upon return, the washer needed an additional part. We only charged Dorthy for the part and the tax, and covered the remaining repair expenses. We are sorry Dorthy was so upset with our service.