Apes Plumbing Heating, Sewer & Drain Services
17521 Sonoma Highway, Sonoma, CA 95476
Emergency Service: Yes
Free Estimates: Yes
Same Day Service: Yes
Services: Sewer System Backups, Sump Pump or Foundation Drain Install, Water Line Repairs, Plumbing Diagnosis & Inspection, Water Heater Repair & Replacements, Well Pump Service, Faucets and Fixtures Repair, Plumbing Video Camera Inspection, Frozen Pipes, Sewer Line Repair & Replacements, Water Main Install or Repair, Well Pump Installation & Replacement, Water Line Replacement & Installations, Sump Pump Repair, Water Heater Install, Tankless Water Heater Repair, Clogged Drains, Plumbing for Home Addition or Remodel, Gas Piping, Tankless Water Heater Install, Leaking Pipes, Hydro-jet cleaning, Drain Cleaning
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This was about the 5th place I called, as I had a plumbing emergency so I pretty much started dialing from the top of the listings based on anyone who seemed local and not just a referral. Here is why APES got my business and here is why next time I will call APES first:
1) A real person picked up the phone. (the best I did before APES was an answering service, who couldnt even tell me when I MIGHT get a call back.
2) The person who answered was the OWNER OF THE COMPANY who was tied up at that moment as he was at the Boys and Girls club with his kids, if I am not mistaken. Big points!
3) Owner agreed to have someone on site 1.5 hours later (6 pm btw). When 6 pm came around the plumber was waiting in driveway for appointed time.
4) Owner quoted a price on phone, said very likely that would be completed cost.
5) Price quoted on phone was cost upon completion, to the penny. Nothing hidden, or extra.
I did not find them cheap, though I imagine if I had ever gotten to speak to any other company, they were probably mid priced. The did exactly what they said they would do, exactly when they said they would do it. They were easy to reach and able to come quickly at what was probably an inconvenient time for them.
As an addition, the customer has a serviceable and informative website. You can see that he is an independent local truly trying to do things the right way. I will use him again, and you should absolutely consider supporting this local business.