Unfortunately, when the movers...
All State Van Lines Relocation provided me with a HORRIBLE move. I moved from Charleston, SC to Tampa, FL. When I first signed up and discussed dates (pickup on 7/30-7/31; delivery on 8/1-8/11), I told the moving coordinator that I would not be available to accept a delivery until 3pm on 8/1 at the earliest. This is because I needed time to clean up the apartment I was moving out of and drive from Charleston, SC to Tampa, FL. Furthermore, I did not want to drive all night in the dark on 7/31. He said that 3pm on 8/1 as the earliest date/time was fine. When I received a call from quality assurance representative a few days before the pickup date, I again stated that I could not accept a delivery until 3pm on 8/1 at the earliest. She also said that was fine.
Unfortunately, when the movers came to pick up my stuff on 7/31, 2 things negative happened. 1) The movers INCREASED my binding estimate because I had “a lot of books” which were heavy. The movers agreed that I did NOT have ANY additional boxes or items beyond what was printed on my binding estimate, but they decided to give me a new estimate and increase the price anyways because I had “a lot of books.” Needless to say, I felt very ripped off! Turns out the “binding” estimate was not actually binding!
2) The movers then told me they would deliver my stuff at 7am the next day 8/1 in Charleston. I explained that I had arranged with All State that 3pm on 8/1 was the earliest I could accept a delivery. The movers said to call All State to discuss it with the central office, but they were planning to be there at 7am the next day. The movers left, and I spoke with a representative on the phone who told me that unfortunately I had to be in Charleston at 7am the next day to accept the move, and furthermore, I would be charged a fee for every hour that the movers had to wait! Of course I freaked out, because I still had to finish packing a bunch of stuff into my car, return my Comcast cable box, and clean the apartment so I could get my security deposit back.
Here is another issue: I didn’t know how much I actually owed the company because the final price was based on the actual weight of the truck. The drivers were supposed to go to a weighing station and tell the central office the weight of the truck. However, the drivers did not do this in a timely fashion. So after I packed up my car and cleaned my apartment, I was sitting in the bank for awhile, waiting for a phone call from central office to hear how much I should withdraw from the bank to put on the money order (they only accept money orders, certified funds, or cash), and the central office couldn’t tell me because they could not get in touch with the moving truck people to obtain that information. I explained that I had to leave Charleston to start driving to Tampa and I would get the money order at the bank in Tampa, but the bank wouldn’t open until 9am. The representative said okay and also said she would try to get the movers to waive the extra fee for every hour the movers had to wait for me, BUT she couldn’t guarantee it.
I finally left Charleston in the late afternoon and drove through pouring rain and darkness on unfamiliar highways in order to get to Tampa in time. It was terrifying because it was pouring so hard you could barely see out the window! Many cars had their hazard lights on or had pulled over to the side of the road to wait. I only got a few hours of sleep that night at a roadside motel, and then woke up at 4:30am to continue driving. In the morning, I was at the bank in Tampa at 9am, and the central office still hadn’t told me how much $ I owed for the move! They finally told me later that morning. I got the money order, and then met the movers at my new apartment.
In conclusion, I do not recommend using All State to anyone.
claimed iconBusiness Response07/25/2014
As moving broker, ultimately, our company's goal is to ensure that all our customer's moves are performed smoothly. With the information provided in your posting, we were not able to locate your account. We regret that your move was not performed as anticipated and apologize for any frustrations and inconveniences caused. However, we would like to thank you for taking the time out to share your feedback with the public and it will be used to enhance the quality of our team and the services we provide. Please contact our office with any other questions or concerns you may have at 1-800-741-6837.
All State Van Lines Relocation Inc.