Alamo Rent-A-Car

Drive Alamo. Drive Happy.

Hours:

Not available

Languages:

English

Payment:

DISCOVER, MASTER CARD, VISA, DEBIT

Services:

Quicksilver, Premium, Online Check-In, One-Way Rentals, Minivan, Last Minute Specials, Hot Deals, Economy, E-Coupons, Discount, Compact, Cheap, Car Rentals

Drive Alamo. Drive Happy.

• 1 stars

  danbustrav 01/19/2012

  Alamo Car Rental- Too Big to Care!

  Alamo Car Rental- Too Big to... read more the rental but provided me with copies of the receipt and reservation and gave me the phone number for the regional manager. I protested but paid the higher rate due to my pending flight. Upon my return home, I left a voicemail message with the regional manager and requested that she give me a call. I never received a call back. I emailed customer service and received a series of computer-generated responses. Finally, I turned in a dispute with my American Express card and included the documentation showing the reservation rate versus the billing rate. Alamo/Enterprise never responded to the inquiries made by American Express. The company subsequently blacklisted me and put me on their Do Not Rent list without ever responding over a 3 month period to any of my inquiries. Alamo/Enterprise does not give a rip about its customers and is too big to care.
  
  

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• 1 stars

  Stranded67 02/28/2011

  Alamo Stinks / Very poor customer service in Midland, TX

  Recent trip to Midland resulted in $50 charge for having my mid-sized "Cobalt" (ha ha) jump started. A fully functioning car is a reasonable expectation. Manager at Midland Airport would not adjust bill. Attempts to speak with someone at corporate were equal wastes of time. I was diverted to a help desk somewhere out of country. I will not lease from Alamo, National, or Enterprise (all Enterprise Holdings... read more star.

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• 1 stars

  timothyho 02/09/2011

  Total Rip-Off

  TOTAL RIP-OFF - my Dad booked a rental car through Alamo's booking agent, Hotwire. They have an undisclosed condition in which you not only cannot cancel or change a reservation, but you lose your reservation within twenty-four hours if you are late in arrival. I had an experience in which even though my dad had a car reservation for 10 days through Alamo (which he paid $441.25 dollars for), he was denied his... read more rental car because he arrived over twenty-four hours late (even though he already paid for the car!). He was then forced to pay for ANOTHER reservation and had to pay for TWO cars, one of which he never received! ABSOLUTELY HORRIBLE, HORRIBLE CUSTOMER SERVICE!

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• 5 stars

  lisiecki1 05/06/2010

  Great Experience DTW

  Flew into DTW (Detroit Metro). Everyone at the Alamo office was very accomodating and did everything they could to save me money and aggravation. Next time in Detroit and every time in Detroit I need a rental, it will be from the Alamo at Detroit Metro airport. For my trip home I was running late thanks to the road construction season in the D. Alamo filled the tank for me without the usual... read more over charge at most places and then the manager personally drove me to the terminal so I wouldn't miss my flight!
  
  The Alamo rental crew at DTW is TOP NOTCH!

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• 1 stars

  jaybree 09/20/2009

  Not open on Sundays

  My husband was in a car accicident Saturday night and we needed a rental on sunday.... but not with Alamo. They aren't open on Sundays. Guess Jesus will have to walk to church too.

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• 1 stars

  rivers2412 08/05/2009

  Service Stinks

  It's bad enough to travel on an airplane with a 9 month old who doesn't enjoy confined spaces. It's infinitely worse when the mid-size rental car you reserved with specific instructions to rent a rear-facing car seat is not ready for you when you arrive. I'm not sure how it is at other airports, but the Orlando airport Alamo car rental service stinks! Not only were my daughter and I sweating profusely by... read more the time we walked through the summer heat to the rental desk, but 4 of the 6 kiosks were out of service and the line to wait for customer service consisted of probably 35 people! Fortunately, one of the kiosks worked for me and I could print my reservation out at the airport. However, once I carried my daughter through to the parking garage (in 100 degree weather) the car wasn't ready! I fully expected to see a rear-facing child seat in a mid-size car. What I found was a Ford Focus that they had the nerve to classify as a mid-size that had an empty back seat! I had to walk, still carrying my daughter now, back to the rental car desk and tell them that I reserved a car seat. What the attendant did was to point to a big stack of loose car seats and booster seats and tell me that I had to install it myself. Well, my husband is the one who installed our car seats, so I haven't a clue how to install one. When I asked for assistance the attendant said "No" and that there were instructions attached to the seats for me to read. OK, at this point I'm upset, dripping with sweat, my clothes are plastered to my body and my daughter is crankier than ever. Imagine my surprise when I read that the car seat was only for infants 22 pounds and less!! My 9 month old, healthy daughter is in the 100th percentile for height and weight and weighs more than 26 pounds. There was no way she could fit in the seat! Long story short(er), they didn't have a rear-facing car seat for her size and even though infants less than 12 months old should be rear-facing, I had to install a forward-facing booster seat for her! I will NEVER EVER use Alamo again in my life and I will tell others my story.
  
  

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• 1 stars

  msladi79 08/23/2008

  What!!

  We where tring to make reservations for our trip to scope out my husbands new military base and I called the reservation line. I reached an agent who didn't speak english very well and was short and rude.. I asked of military rates and was asked why would I want that and what was my reasoning for requesting such a rate. Duh.. I explained we are active military and the agent had the... read more nerve to sigh into the phone. Do people in India not want military families to rent from them. She as proceeded to explain that I must have a flight itenerary to reserve a car with debt card. What? I already stated it was for non flight driving.. Can we get customer service back to the US and people who care. THank you Alamo for your anti American treatment....

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• 3 stars

  M4Audio 07/02/2008

  OK prices - quality?

  Price was a factor here and they were cheaper than the competition. Cars were not clean and mine has remnants of a spilled shake that smelled in the back,. Get what you pay for here.

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• 5 stars

  stormeclipse04 05/16/2008

  great trip

  I recently used alamo at IAH and I must say the mid size suv was great, it was a 08 model spotless with hardly any miles, I was even offer a upgrade to a Escalade at a extremly low price, but the way cost of gas is I didn't want to spend all my money fueling that monster, anyways no problems from check in to check out

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• 1 stars

  mistrixst 01/31/2008

  alamo

  they have very poor service most staff cant even speak good english. you call back and get the same thing. their service is outrageous. also the next closest place is greensboro

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• 3 stars

  NDrew50 01/29/2008

  good clean cars

  We recently rented from Alamo in PHL and were a bit disappointed. There were two adults and four kids and had been promised a full sized SUV that would hold us all. With the two booster seats, we were a tight squueze. The car was clean and didn't reek of smoke, but it would have been nice to have gotten a free upgrade.

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• 5 stars

  MBECKLUND55 01/19/2008

  uSE A COUPON FOR A BETTER RATE.

  uSE A COUPON FOR A BETTER RATE.

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• 3 stars

  tr7542 01/18/2008

  Service was friendly and fast....

  Service was friendly. Didn't have to wait long.

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• 3 stars

  sluu79 01/14/2008

  Alamo would not accept my debit card…

  Alamo would not accept my debit card unless I gave them a flight number, this was annoying.

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• 4 stars

  siddygrl 12/11/2007

  Alamo Rent A Car have always had nearly…

  Alamo Rent A Car have always had nearly new cars and have not had any problems and the price is very good.

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• 5 stars

  dianemarie63 12/10/2007

  After being told by Payless rentals in…

  After being told by Payless rentals in Las Vegas that they didn't have a car they could rent to me, I walked over to the Alamo counter. Not only could they rent me a car, but they also gave me a free upgrade! I'll continue to rent from Alamo whenever I need a rental... read more

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• 5 stars

  josephmikey 12/10/2007

  great car alamo I recommend this place…

  great car alamo I recommend this place to everyone I meet give it a try you will like it too great prices and good quality.

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• 4 stars

  TCOBURN56 11/28/2007

  CAR RENTAL

  Qucik wait, good price and location

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• 1 stars

  jaybird822 09/07/2007

  They are the WORST

  Just stay away - Trust me!!!

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