Erin is absolutely great! I lived in Aspen Meadows in Goshen Indiana and after being there for a year and four months my son started having trips to the hospital. Within the year, or what was left of it, He was in the hospital a total of seven times in one out of those seven was in Memorial the peds ICU unit for three days. We had suspicions that we had possible black mom so we called ACM to come out and do testing and they were fabulous ! Still to this day I have her cell phone number and I call her with several questions and she take the time to answer. I pray to God I never encounter an experience that awful for my family,but if I should ever run into another mold issue, I won't go with any other company.