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Ability Answering Service

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Business Details

39

years

in Business

General Info:
* Ability Messaging is a family owned business that began with the acquisition of several small telephone answering services in the mid 1970's. * We have three integrated and fully redundant call centers employing approximately 75 service receptionists. We are small enough to realize the importance of every message and large to afford and utilize the latest in messaging technologies. * Our answering system can handle unlimited detail on how to specifically answer your calls coupled with message formats personalized so you get exact messages time after time. * An automated "Recall" system which certifies that all outgoing messages are sent accurately and in a timely manner. * Our staffing guarantees bilingual receptionists are always available. Siempre tenemos recepcionsitas bilingüe para servirle. * Located in the Central Valley of California, we have a strong and flexible workforce that still respects hard work and dedication to every customer. * Ability utilizes nationwide "toll-free" dialing for all inbound calling, so we are virtually just "around the block".
Services/Products:
Telephone Answering: Our friendly staff always answers your calls in a professional manner according to your exact specifications. Ability has various methods to deliver these messages to you by fax, email, or text message, and can bridge or patch the calling party to you immediately. Dispatch Service: Similar to how telephone answering works, but all calls are either e mailed or texted directly too you instantaneously. Dispatch Service pricing is usually 20 - 30% less than standard telephone answering. First Ring / No Hold Option: We plan our staffing diligently to avoid hold times.. We can partition the level of service where your line is answered on the first ring and your callers will never experience being placed on hold while we transcribe their messages to you. Appointment/Reminder Services: We can set appointments, place reminders for these appointments through operator, and system recalls which can assist in valuable time management and accent your business Image. Inbound and Outbound Telemarketing: We can assist you in any media driven or client response campaign with customized scripting and a web enabler interface that mirrors the caller's view of your internet site. We also act as your market research assistant by handling outbound calling for survey or data gathering projects. Low cost per record pricing while providing verification and grading of each contact.
Location:
Nationwide service
Languages:
English, Spanish
Categories:
Secretarial Services, Telemarketing Services, Voice Mail, Messaging Systems & Services, Telephone Answering Service, Telecommunications Services, Marketing Programs & Services, Marketing Consultants, Utility Companies

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Ability Answering Service

(800) 897-9880

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(800) 897-9880

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