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In close to 50 years AAMCO has serviced over 25 million vehicles. That's a lot of know-how, a lot of experience, and a lot of very satisfied customers. AAMCO certified technicians are specialists who have dedicated years to repair the most complicated system in your car: the transmission. And AAMCO centers have state-of-the-art diagnostic equipment, which means an external diagnostic check can catch expensive problems before they happen.
If you think you have a transmission problem, you need someone to fix it right. The experts at AAMCO stand behind their work -not just for today, but for as long as you own your car, with AAMCO's available Lifetime Warranty.
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So, my boyfriend and I drove our 2000 Jeep Grand Cherokee to Lacey from Ellensburg where we live and go to school. We had found a coupon for a great deal on a brake job, and we were excited to have it done. We got to AAMCO on Saturday morning, and left the car there as we took off to do some errands. A couple hours later, we got a call saying our rotors would need replacing and that our calipers needed a service. Even though this would cost us an extra $500, we agreed, telling the mechanics to do whatever was needed to get our brakes in tip top shape. A couple hours later, we picked up the car. As we were driving, the front left brake started smoking and smelling horrible. We called them up and explained the situation, and they told us this was normal because the breaks were "breaking in." Later that night as we were driving, the front left brake made a horrible noise and smoked more than ever. We drove it right in, and they told us had we driven much further, the rotor would have caught on fire! They then kept the car over the weekend (we were planning to drive home to Ellensburg that day) and through to Monday. On Monday, they made some bull**** excuse and told us we had to purchase calipers, even though we told them to perform that service. They made us miss class and work, charged us for parts that should have been checked, put our lives and vehicle at risk, cussed and hung up the phone on us, and made absolutely no compensation for our inconvenience. In total, we wasted three days, spent $600 more than we had planned, and got no apology whatsoever. If you value your time, money, and vehicle, NEVER go to AAMCO Lacey.
Bad experience at the Santa Monica AAMCO store. The owner does not care about you or your car. Mine received a nice big dent while at the Santa Monica AAMCO store and the owner won't even admit it. Says I'm lying. Yet she left my car in the parking lot rather in a secure area. It was there for 8 days too. The morning I picked up the car, it was again left outside the garage unlocked and the door was partly open. I know this because I arrived before the shop opened. I'm lucky the battery was not completely dead in addition to this body damage.
The Service Manager, Kurt< answered my questions in a very straight forward way that made me feel very comfortable. I dreaded having to have my transmission fixed, but after he explained how getting it custom built with all of the updates would make my transmission perform better, I was glad that I chose Aamco. Kurt explained what had caused my transmission to fail and even took me on a tour of the rebuild area where I got to see all the internal parts involved. I highly recommend Aamco in Tigard.
I went to a AAMCO because they have the FREE Check Engine Light Service. I thought it would cost me something when I got there, but they came right out after looking it over and explained that the light was on because of a EVAP. They turned the light off and charged me nothing.
Thank you AAMCO!!
I recently had a clutch change and a leak fixed on the transfer case. After taking the car back 4 times the leak seems to be corrected but the clutch is still low. Another thing to be weary of is that tools in you vehicle should be inspected before leaving I didnt and am now paying the price!
We are sorry that you had a poor experience with the previous owner. As the new owners of AAMCO of Astoria, customer service is our top priority. Please know that we strive for 100% customer satisfaction and listen to our customers. We hope that you will accept our apology and know that we run our business with a professional team who are committed to achieving our customer's expectations. Thank you. Sincerely, Steve and Lynn
Recently, the transmission in our car went out. We were very concerned about cost and ensuring that the quality of the repair. Aamco in Auburn, WA is under NEW management. His name is GLENN. He is amazing. He kept in touch. He answered all questions. He gave us the best possible deal and truly supports his military community. For all of our future needs, we will be driving from the Lacey area to Auburn to support this particular AAMCO!! Great!
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