We called June 15 and requested a pickup for June 20th at 7am. We called at 10pm on June 19 to confirm...&quot;Yes, you are still on for 7am pickup on June 20.&quot; At 6:30am on June 20, we get a phone call from them asking us what intersection we were at,, We told them, they said they would be there by 7am and that is what we expected. 7am rolled around...no show. we waited till 705am and me and my husband in a frantic state, start calling the company....we got NOTHING! We kept calling till 720am and I gave in and called Yellow Cab in Indy, Told them the story and literally within 7 minutes, Rick was right t here. Helped us load our bags, and off we went. We got his card for our return flight for a way home. We were STONEWALLED by A A A American but Rick at yellowcab SAVED THE DAY!