In June we purchased a 2005 Keystone Challenger 34TBS. We love the unit but have had a list of problems. First the slides leaked, and the floors squeaked. So,we took it to our dealership and was that ever a mistake. They fixed nothing but it was damaged on their lot. An employee hit it with a tow motor, which damaged the nose, the doors were hanging off the tracks, and the hydraulic door openers were sheared off. We were told the employee had gotten a divorce that day and was upset. We paid for that. We took off to Naples, Fl and were in a KOA when the power converter gave out. It was 95 degrees and we slept without air. We took it to Ft. Myers to a shop but had to pay to sleep at a motel (six of us). Our next stop was the Keys and we found our monitor panel no longer worked. But we got thru that. When we got home a wonderful gentleman at Cullum & Maxey listened to our problem and he took our unit and worked on it for 3 weeks. He fixed the slides which were dragging. He fixed the seals in the slide outs, replacing them. He got us a new control panel. It took 3 hours to rewire it as it was shorted out. He pulled our cabinets from the floor as the screws had split the framing, which was done in the factory. The linoleum was cut to short in the factory and pulled loose from the wall, they replaced that. And to fix the nose from the tow motor hit they replaced the front cap molding and said that the metal was even broken. The dealer I bought the unit from sold it to us at a fair price, but the service department was unprofessional and down right disrespectful of our unit and the amount of money we gave for it. I have to pay for this unit for 15 years and the first few months I have wondered what I got myself into. When you take the cap off the sewer system it fly's out without you even opening the valves. Its comfortable when it works right but you can see we have been through a nightmare with all these problems. I am thankful that a dealership that doesn't even sell Challengers was kind enough to take our unit and do all the warranty work it needed. Thank you Cullum & Maxey of Nashville, TN for your wonderful service department, we will be forever grateful
Ray, Thank you again for spending time with us inspecting the Rialta motor home we ended up buying. Your insights were very helpful to us and we are grateful to you. It took two days to drive the 850 miles home. On the second day we hit a very bad ice storm. We saw 50 plus cars and 6 semis in the ditch! For a while we literally crawled along the interstate, but with God's grace made it safety home. Thank You Again, Fred and Jody
We came here for a travel trailer so we did not do a test drive. We came back when we were ready to purchase because our salesman was very courteous and honest with my wife and me. He was not looking to make a quick buck off us he did not want to just sell us anything he made sure my truck could pull it and he wanted to make sure that we would enjoy it too. We had a good experience here and had a very good salesmen.