Was pleasantly surprised to get a bright red Chevy Camero for my trip, although I think maybe it was the only one that was left--I'd asked for Standard. Felt like the little ole lady from Pasadina--was really fun to drive. This last experience was pleasant, which is more than I can say for other occasions. Think sometimes they foget their own advertising--we're a family business and we care.... I have rented cars from Enterprse for work and for personal travel. Wish there was a lot to park our cars at the business with a key drop, like they used to., and maybe some places they still do. Hate having to pay for a car on Sun. when the car is just sitting in my drive.
One of the easiest rentals that I've done. It helped that there were 3 reps at the counter and only one person in front of me, so I basically walked off the plane, down the escalator and right to the rental counter. Painless! I was directed outside to the Enterprise lot in the garage, escorted to the cars, given a selection of 2, selected my car, inspected it, hopped in and was off. Returning it was just as simple... It couldn't have been any smoother!
It is always a quick and easy process with Enterprise, from the short to no wait at the desk, one of the first locations in the rental car garage, an attendant is waiting for you, complementary water, to exiting the garage. Never had any problem getting the car I reserved and even free upgrades when my car class was not on hand. The returns have always been smooth without much wait even when other cars were being returned at the same time.