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Music City Kennels Inc

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Categories:
Kennels, Pet Boarding & Kennels, Pet Services, Pet Sitting & Exercising Services

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04/16/2011
Satisfied

Music City Kennels is under new Management and after reading these past post I can't imagine why anyone would work at a kennel if their first priority wasn't for the care and safety of the animals. Yes the building is old, but the care and concern given to my pet is why I return to this facility. The staff is always cheerful and kind and gentle.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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03/12/2011
DONT DO IT!!!!!

From a previous employee I will honestly say I would never board my dog there even if thats the last boarding place that has room.I was looking to board my dogs and I ran into this place.The place has to still be falling into pieces.From the inside to the runs where your dogs sleep.I bet its not flee sprayed like its suppose too.No heat in the runs just space heaters.Blankets still have to be crappy.Towels shouldnt b... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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10/10/2010
Great Deal for the Money!

We boarded our dog here last month and saw no evidence of what I've read in other reviews. The buildings are older, but were as clean as could be. We felt the care and attention from the manager and other employees was excellent. They really gave us personal service and I felt my dog was in excellent hands. We'll be traveling this month again and are going back!

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09/15/2010
Nope Not Me, Not There EVER!

I took a tour of the kennel and I would never board my precious pet there. It is moldy and musty inside where the indoor kennels are. I think I even saw black mold on the walls.I noticed some of the kennel doors were rusting and falling apart. This could be dangerous to my dog. They let me peep through the window and also down the hall at what they call the indoor/outdoor runs. I saw rotten wooded shelter on the outs... view more

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claimed iconBusiness Response.10/13/2010

As a employee of Music City Kennel I would like to say these allegations are unfounded and most likely posted by a recently released disgruntled former employee. Seems funny that the employee was released on 9/15/10 and this review was made 9/15/10. Coincidence? I think not. Let me tell you as a dedicated employee who spent many years working for the SPCA, The pets of our customers are treated like members of our own family.

This listing has been claimed by a business representative.
06/15/2010
Pet Returned Home with Serious Illness After Boarding

After researching the CitySearch reviews, I wanted to give Music City Kennel the benefit of the doubt. It has a convenient location for our family and the receptionist was helpful. However, after our last visit, we will NEVER return. I took our 9 year old dog in for her annual physical, where she received a clean bill of health. She then stayed at Music City for over a week. When we picked up our dog, she was we... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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11/10/2009
No complaints at all

I can't believe the previous reviews on this site - but they were back in '06 and obviously different personnel. I used this kennel for the first time in September '09 and my dogs were the happiest they've been. I found Paula was the most wonderfull advocate for my pups and I appreciate the fact that their hours are user friendly (I can pick up my 3 dogs on Saturday December 26th where every other kennel in the ar... view more

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09/30/2008
Happy, Healthy Dogs

MY dogs have been to MCK many times over the last few years. The have always come home happy and healthy. I have left toys, blankets, and pillows with them and have always gotten the items back.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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08/06/2008
Music City Kennels- New Mgt

Just have to say here and I'm a current employee of the kennel. My apologies to these FEW previous customers. Management was in a shambles for a few months and things did get hectic and crazy. And I have to say this, there are always going to be a few people who are not happy, no matter what you do. And if you have never worked in the customer service field of any kind, don't be so quick to judge. You don't know... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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01/27/2008
Horrible Customer Service/Horrible Treatment

I needed a last minute kennel for my dog while I went on a last minute trip to Florida. So I chose Music City Kennels being as it was close and my dog would only be staying over 3 nights. Before I chose this place I asked ""Do you have Sunday pick up?"" I was told ""Yes, either between 8-10 or 5-6."" Great I thought...my roommate can pick her up Sunday at 8am so I won't get charged another full day. I dropped her ... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

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12/26/2006
Music City Kennels - RUDE EMPLOYEE

One employee was picking up the ringing phone and slamming the phone down on customers calling in. Was not customer oriented at all and could care less if I got all of my dogs belongings back. At one point took her arm across the counter and just let everything fly into the wall across the room because she lost her temper. She kept saying I would have to come back and get the rest of my dogs belongings because she... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Music City Kennels Inc

5950 Edmondson PikeNashvilleTN 37211

(615) 834-4455

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Music City Kennels Inc

5950 Edmondson PikeNashvilleTN 37211

(615) 834-4455

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