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Music City Kennels Inc

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Business Details

44

years

in Business

Hours:

Regular Hours

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Payment method:
discover, mastercard, check, amex, all major credit cards
Neighborhood:
Mountainview
Categories:
Kennels, Pet Boarding & Kennels, Pet Services, Pet Sitting & Exercising Services

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Reviews

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04/17/2015

MCK will treat your animals like they were there own. I have used kennels before in Nashville and nothing can compare to MCK. The other places offer all the bells and whistles and promise the best cear ever and charge a fortune but at MCK it is affordable , clean, plenty of room (no cages) and the best cear for your animal ever. I would recommend them over any other kennel in Nashville.

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Kelcie2002
04/16/2011
Satisfied

Music City Kennels is under new Management and after reading these past post I can't imagine why anyone would work at a kennel if their first priority wasn't for the care and safety of the animals. Yes the building is old, but the care and concern given to my pet is why I return to this facility. The staff is always cheerful and kind and gentle.

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soulja21
03/12/2011
DONT DO IT!!!!!

From a previous employee I will honestly say I would never board my dog there even if thats the last boarding place that has room.I was looking to board my dogs and I ran into this place.The place has to still be falling into pieces.From the inside to the runs where your dogs sleep.I bet its not flee sprayed like its suppose too.No heat in the runs just space heaters.Blankets still have to be crappy.Towels shouldnt be used as beds especially just a towel.I piled the towels up to make a...view more good bed.Most of the time the toys dont get labled but its not hard to ask if they can write the last name on the toy.Then the owner isnt on site or the state.You will never see or talk to her.I promise you.If they can fix the place to where you can have a welcome feeling not a blah I dont think this a good idea feeling.Tell them to put up new fences not old ghetto rigged fences.Clean runs.They get scrubbed and sprayed out and a change of water.But it prob still looks horrible.Employees who would look forward to working not the employee that puts that fake smile on cause they know exactly what Im saying.Wondering if they gonna get paid on time not 2-4 days after pay day.All I can say to whoever wants to board here.DONT DO IT!!!view less

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10/10/2010
Great Deal for the Money!

We boarded our dog here last month and saw no evidence of what I've read in other reviews. The buildings are older, but were as clean as could be. We felt the care and attention from the manager and other employees was excellent. They really gave us personal service and I felt my dog was in excellent hands. We'll be traveling this month again and are going back!

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09/15/2010
Nope Not Me, Not There EVER!

I took a tour of the kennel and I would never board my precious pet there. It is moldy and musty inside where the indoor kennels are. I think I even saw black mold on the walls.I noticed some of the kennel doors were rusting and falling apart. This could be dangerous to my dog. They let me peep through the window and also down the hall at what they call the indoor/outdoor runs. I saw rotten wooded shelter on the outside and again rusty unclean, unmaintained conditions inside. I even sa...view morew spiders and mice droppings while there. If this is the conditions that they let the building get in, I would hate to think how my animal would be treated. The girl I spoke with said she was the new manager and had only been there since July. She was not very professional, while taking me on the tour she excused herself to take a personal phone call.view less

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claimed iconBusiness Response.10/13/2010

As a employee of Music City Kennel I would like to say these allegations are unfounded and most likely posted by a recently released disgruntled former employee. Seems funny that the employee was released on 9/15/10 and this review was made 9/15/10. Coincidence? I think not. Let me tell you as a dedicated employee who spent many years working for the SPCA, The pets of our customers are treated like members of our own family.

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tennisgirl23
06/15/2010
Pet Returned Home with Serious Illness After Boarding

After researching the CitySearch reviews, I wanted to give Music City Kennel the benefit of the doubt. It has a convenient location for our family and the receptionist was helpful. However, after our last visit, we will NEVER return. I took our 9 year old dog in for her annual physical, where she received a clean bill of health. She then stayed at Music City for over a week. When we picked up our dog, she was wet, smelled badly and was lethargic. Realizing that a bath and TLC wer...view moree not enough, we took her to the vet the next morning. Our dog had advanced staff, yeast and multiple bacteria infections in both ears. We continue to incur vetrinary bills to fix a problem our dog had not ever had before staying at Music City Kennels. More importantly, our dog was in excruciating pain until we could get the infection somewhat controlled. In an attempt to give Music City another chance, we called and explained the circumstances and were met with combativeness and the promise of a phone call from the owner, which we are still waiting for.view less

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11/10/2009
No complaints at all

I can't believe the previous reviews on this site - but they were back in '06 and obviously different personnel.

I used this kennel for the first time in September '09 and my dogs were the happiest they've been. I found Paula was the most wonderfull advocate for my pups and I appreciate the fact that their hours are user friendly (I can pick up my 3 dogs on Saturday December 26th where every other kennel in the area was closed).

All of my blankets and such were washed.

Price
...view morewas higher than others but you gotta think, how much are your pups worth?view less

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lizajanetoo
09/30/2008
Happy, Healthy Dogs

MY dogs have been to MCK many times over the last few years. The have always come home happy and healthy. I have left toys, blankets, and pillows with them and have always gotten the items back.

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THEKittyGirl
08/06/2008
Music City Kennels- New Mgt

Just have to say here and I'm a current employee of the kennel. My apologies to these FEW previous customers. Management was in a shambles for a few months and things did get hectic and crazy. And I have to say this, there are always going to be a few people who are not happy, no matter what you do. And if you have never worked in the customer service field of any kind, don't be so quick to judge. You don't know what that employee might have had to deal with that day. I'm not tak...view moreing up for the person whoever it might've been, but I think I know, and that person, who at the time was the manager, is no longer there. And yes, there are notes all over the place stating, that if you bring toys, especially during the holiday season, we can not guarantee that you will get them all back. That being simply with the number of dogs around holiday and peak times, the toys and everything are pulled out of the kennels each and every morning so they can be cleaned and pressure washed. If all the toys are not labeled, and most of the time they are not, it IS next to impossible to keep up with all of them. We advise all customers that if they are going to bring toys, to make sure it's something that is not of much monetary value and that it's something that you will not have a problem with if you don't get it back. \r
Anyone can say what they want but MCK has been around for over 20 yrs and has had some of the most loyal customers of any kennel out there today. We have regular customers and many newer ones that trust us with their babies and I can say, they are well taken care of. Same owner, but new mgt and one employee has been there for the past 3 yrs and her sheer dedication to the kennel goes without saying. If you ever have any questions or concerns, feel free to call them. And if any employee, which there are only 3 at this time, give you any kind of prob, please feel more than welcome to report it to the new management and it will be dealt with. :)
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JenWhodey
01/27/2008
Horrible Customer Service/Horrible Treatment

I needed a last minute kennel for my dog while I went on a last minute trip to Florida. So I chose Music City Kennels being as it was close and my dog would only be staying over 3 nights. Before I chose this place I asked ""Do you have Sunday pick up?"" I was told ""Yes, either between 8-10 or 5-6."" Great I thought...my roommate can pick her up Sunday at 8am so I won't get charged another full day. I dropped her off on Thursday at 5:30 (the latest they take dogs in) and gave them a...view more blanket and stuffed animal and asked if she'd be let outside again tonight, knowing they closed at 6. He said she had about another hour of ""free time."" Whatever that means...\r
\r
My roommate calls me in Florida on Sunday morning at 9am saying that they she got her and the place is horrible. She forgot she left my blanket there and had to go back for it. When she arrived, she was told ""Oh I'm glad you came back, we undercharged you"" ($60 is what they had her write my one check I gave her). So they charged her anther $20 for Sunday even though she picked her up when they opened and they didn't do a damn thing for my dog. Not to mention they told her I'd have to come back for the blanket because she soiled it and they had to launder it. They had written down that she'd becoming back on Monday, so my dog probably slept in filth the three nights she was at the Kennel. My dog came home and drank a whole bowl full of water, so I'm assuming she was not properly cared for. \r
\r
I called back from Florida...she said there's a sign up stating they charge full days on Holiday and Sunday pick-up regardless of what time you pick them up. Would have been nice to know over the phone since I dropped my dog off as I was leaving. They had no customer service, I was told it was the owners policy. So I asked to talk to the owner and she said she'd tell me to talk to the woman I was already talking to! So I went in...and the woman there said she only worked part time there and could not help me.
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Music City Kennels Inc

5950 Edmondson PikeNashvilleTN 37211

(615) 834-4455

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Music City Kennels Inc

5950 Edmondson PikeNashvilleTN 37211

(615) 834-4455

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