Diabetes Corporation of America

In the past, I have been very happy with DCA. However, When I recently contacted DCA to have a refill sent, I was told that it had already been delivered and that I had been charged for the refill. The employees that I spoke with regarding this situation acted as though I was trying to "scam" them because I did not contact them within 5 days. When I explained that I did not contact them because I did not know the medication had been sent, I was told that it was the pharmacy's policy to refund the money I was charged only if contacted within 5 days. When I further inquired about this policy, I found out that there was no policy. The person that I talked to told me that he was "the highest level employee at the pharmacy" but never gave me his name. He went on to tell me how other customers had "scammed" the pharmacy and inferred that I was doing the same. Again and again I stated that all I wanted was a refund to remedy the situation. Unfortunately I was told that was not possible, again referencing the nonexistent policy. I hope to appeal this decision and receive a refund.