Had an amazing experience this week at Crest Honda. I Honda vehicles. However, shopping for one hasn't been so easy, especially shopping the used selections. We shopped on Saturday after our awesome sale rep. called to answer my inquiry about a particular can. Brigg Stoll was our sales rep. and he was amazing. Laid back but professional. Friendly, yet truly displayed a love for his dealership and job. We shopped Saturday and left to think about this huge decision. Returned Thursday and Brigg was thrilled for us to be back and eager to test drive the vehicle with us, answer our mound of questions, and make a way for the payments to work out so the van could be ours! At the end of our transaction and the deal was done, it was 1.5 hours after closing. Brigg didn't worry a bit and spent another 30 minutes with us programming my Bluetooth, setting my Navigation up, and moving things from my trade-in. Martin, the used car manager did a great job of giving us a good trade in on our vehicle, because he truly wanted us to be in a car we loved. Brigg wasn't prepared to stop until we got the car of our dreams for our family! Corey Mooney in the finance department was beyond amazing. He was friendly, humble, and understood we had a strict budget. We felt comfortable being honest with our budget and what we could comfortably afford. He suggested the Total Care for our car-not to make a sale...to insure us that we were covered with our van for a long period of time. I can't say enough about Corey and how fun, yet professional he was. I was worried about going to Creat Honda, because I had done all my prior business at another Honda dealership-not anymore. Crest Honda is our new home. They men and women who work there love their job and the service department was so nice, I can't wait to get my oil changed! Thank you Crest Honda, especially to Mr. Brigg Stoll. He will forever be our go to sales rep. for any future purchases. I am thrilled with my new car, how beautifully shines it was, how they stayed open way late without rushing us, and how it was just a comfortable transaction!
This is the 6th new car I have purchased from Crest in the past 6 years. This agency has set a higher bar for all others to follow! They continue to impress me more every year I make my purchase. They treat me with respect, dignity, and value my business. You get the impression that you are a member of the family not just a customer. They do not try and sell you something you do not want. They make it very clear up front that they want to earn your business and keep it. To them this is not a one time deal. It is a commitment to a lasting business relationship. They always give me a fair and honest price. I do not have to shop around. Although they are part of a very large conglomerate, they still maintain their “local flavor”. The sales manager Rick and my personal salesman Lew are fabulous to work with! They make the buying process unbelievably easy and painless. The finance guy does not try and sell you a bunch of stuff you do not want. I like to get in, get down to business, and get out with a friendly and shake and a thank you. This is what you get from these guys. And on the rare occasion I have had to go back for minor repairs or service, they accommodate all of my needs. If there is a better agency in Tennessee, I sure would like someone to tell me about them. You will love doing business with Crest.
Crest Cadillac went far above my expectations by providing me with an extraordinary leasing experience. I'm a repeat customer, recently retired, and a widow. My late husband loved every Cadillac he ever leased/purchased from Crest Cadillac. I wasn't in the market for new 2015 SRX crossover Cadillac. Unfortunately, I was in a car crash that totaled my beautiful blue 2013 SRX Cadillac. After the crash, I now could purchase any car. I still wanted another SRX Cadillac. It be difficult because we had a huge down payment on the 2013 SRX (traded in two vehicles). I loved driving the SRX but more importantly I love the safety features. All four air bags deployed from the massive impact of the other car slamming into my car. I know the engineering safety features not only saved my life but the lives of the other four passengers in my car which include my daughter and three kids in the back seat. That is why I had to get another SRX because I feel very safe driving it. The wonderful and caring Crest Cadillac staff (especially Murdock Calvin and Edith Thompson) worked a miracle. I'm driving a beautiful 2015 SRX that I love even more than my 2013 SRX. Crest Cadillac took great care of me during a very difficult time in my life. Thanks to Crest Cadillac, I'm driving my dream car!!! AGAIN!!!!
The only place that would give me a car for less than $1500 around tax time! He took the $1000 I had and I drove off the lot in my new (used) car....it has very high mileage on it and I probably shouldn't have bought it because of this, but, to my surprise I've had this car since March....around 7 months and I haven't had even a hint of problems with my car!!! As for the dealership overall, they're alright....not great, but, definitely not horrible....I have 2 chief complaints, however, in my overall experience in 7 months....1. My key only unlocks the passenger door...I went straight back and the guy who sold me the car said he'd have his locksmith take a look at it, but, I never followed up which is definitely not his fault. 2. I can only pay in cash or money order....I guess in this day and age I've never had a bill outside of rent that I was required to pay in cash/money order....this is a massive inconvenience as I absolutely hate having cash on me at any time.
We have owned 3 Hondas and 2 Acuras, and when we moved to Nashville it was time to get a van. There are several dealers in the metro area, but we ended up buying from Crest in 2004 because my husband liked his salesman and got the best deal from him, at a time when Odysseys were hot (relatively speaking). I subsequently met and have relied upon Mr. Ernest Moody to take care of our servicing issues. He is such the modern Southern gentleman--gracious, funny, and excellent at cultivating relationships. He knows his vehicles, knows his company, and has gone the extra mile for us. (For example, he had our CD player replaced when a library cd got jammed in it--and even mailed the cd back to us after getting it back from the manufacturer.) Great service is what distinguishes excellent companies from OK ones, and Mr. Moody has helped make Crest the dealer we rely on and will stick with.
Bought a used Scion that they just received on trade-in and they assured me that they would take out a few dents and do some body work to make it look great. After dealing with other dealership for the last 30 years of car buying I was a bit worried that they would not honor our agreement since I paid for the car already. Dropped it off today for the repairs and got super-great treatment. These folks are better than most. I have spoke with several Beaman employees and I get the impression they all care and they seem confident that their company would do the right thing and take care of us. They did take good care of us and we will buy here again. Al Nixon and Sterling were great before and after the sale and Mike the Sales Manager is amazing. Body Shop(Brian) , Finance (Jennifer), and reception (Joan) are also top notch!
I went to United Imports and spoke with TJ about buying a car. I didnt find anything on the first lot so he sent me to the other lot. I almost didnt buy a car from there because of my experience with Joseph. When he was not helpful at all I left. Went back 3 weeks later and spoke with TJ again and he was very helpful. He worked with me, gave me a really great deal, and didnt care that my credit was shot! I got me a really nice SUV and I love it. I have had it a few weeks now. TJ is really good. I recommend buying a car from this guy! The cars come with 2 year warranty on the Motor and Transmission... Great deal that you wont find any place else on a used car. A++++++++ Thanks TJ
I came in with a busted radiator! You know that's a major and expensive repair. The people at Downtown NIssan couldn't have been nicer or more professional. They were honest and up front about cost. They worked to make sure things covered under warranty were paid for by the warranty company. That saved me quite a bit of money. They took the time to compare parts and didn't try to up sell me on the more expensive part. The waiting area is comfortable with plenty of places to work if you're waiting for service. The cost of a major repair is never pleasant but doing business with Downtown NIssan made the experience a lot less stressful. I'll be a repeat customer for sure.
I came in 6 months ago looking for an affordable car and met with the owner and sales associate right away they made me feel at home. They showed me multiple cars within my budget and we picked out the best one to fit me. I am very pleased with my car I've never had a problem with the car and the customer service is awesome. Any questions I had they answered them and help me get financed by a great company with low payments. This was everything I wanted and more. Great people and service I would defiantly recommend them to anyone buying a car in the future. Awesome Sauce!!!! I am very happy and will be returning when I want to buy another car.
I went in for a recall and oil change. I was told that other work needed to be done which would cost $900. Even thought I agreed, when I got home and saw the repair receipt I felt that there were things on there that hadn't been explained to me. I felt duped. I went back the next day and explained my situation and ended up getting a refund of over $400. (It was still more than what I was expecting to pay for just an oil change but I did get work done to the car that needed to be done.) Anyone can make a mistake but it's how they try to put it right that counts. These guys wanted me to leave happy and I was impressed.