I wanted to follow-up and say that a FTD respresentative called my husband and offered to do something to make us happy. I just wanted someone to hear my complaint and when I called Emma's, no one seemed to care. I regret posting such a unfavorable rating on any business. The roses themselves are very beautiful and I appreciate my husband's thoughtfulness. We did not accept anything in their place. The moment is over.
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I have been using Emma's for several years. Their flowers are always the finest quality, and delivery is prompt.
Love Yankee Candles. Think they are the best candles out there. They actually smell like whatever it is.