I am going to be 100% honest about this place. They are wonderful braiders..the ones who are experienced and seasoned. I have seen them do some wonderful work and I have seen the less experienced braiders do terrible work. I once had a braider braid my edges too small and the braids along my edges started popping off one by one. Needless to say, she didn't last there. Acknowledging the problem, the manager gave me a discount on my next braiding. I only allow one person to do my hair because she knows my texture, she's good at braiding, and her cousin used to braid my hair for years and referred me to her. I always receive compliments on my braids when does them...ALWAYS and I have been a customer with her for nearly 2 years with my braids being redone every 6 to 8 weeks and I was a customer of her cousin's for nearly 3-4 years. You do the math. It is expensive, but you are not in a major metropolitan area that is saturated with professional, accredited braiders like Brooklyn, Dallas, Atlanta or Chicago. It's Nashville, TN. It's more expensive because they have a monopoly on the business. If you can't afford it - go else where. There are plenty of amateur braiders out there - just ask at your local hair shop. Yes, they can come off as rude, and I agree they do need better finesse when dealing with customers... but there are also customers who come in with ridiculous expectations. Prime examples (since I am in there so often): There was a woman who wanted kinky twists, bi-color (blonde and honey brown), and long. Well that's great, but the hair she bought was too short. She was told this. She refused to listen and then was not happy with the length of her hair when they were finished. Kinky twists shrink when they dip them in the hot water - they are supposed to! Another woman was upset because she didn't think it was going to take that long to braid her hair - seriously?!? You are not getting a relaxer. Allow at least 8 hours with breaks. You must discuss what you want with done with the braider before they even begin in case the hair you buy is incorrect, or too short - or let's face it, the style just can not be done (which is rare, but it does happen). There are so many factors that are in play when you are getting your hair braided - length of the hair you buy, texture, color, your hair color, your hair texture, your hair length and TIME. You must allow TIME to get your hair braided. You will sit for 4..6..8 hours or more. That is the nature of braiding. If this place wasn't reputable in the least bit, there wouldn't be frequent men, women, and children who come to get their hair braided, including me. Yes, I know I could probably go to someone's cousin twice removed and pay cheaper, but I also know there is a level of accountability that this shop has that cousin pookie does not.
The first time I went to Kine I got kinky twist and it was my first time getting them done. I have to say they super exceeded my expectations. The stylist was right on time and she got stated right away. I didn't bring my own hair and they didn't have the color I wanted so I had to settle for a darker color. But over all I was pleased. The second time I took my 9yr.old. And when I told her what I wanted and what length she told me a totally different price than what I was told over the phone. And she tried to charge me the same price that I paid for mine. And when I told her that I paid that price for mine she got an attitude. The owner came and defused the situation. She lowered the price but it was still higher than the price I was told over the phone. Then when I picked her up the kinky twists were to short and they weren't roded all the way. I had to go back to get them reroded. They do quality work and I don't want to condemn the place over one employee so I'm going to go back and see if the third time is the charm. If not then I'm done with them.
I find when I make a appointment with someone I assume /expect them to do the work. Particularly when I'm paying $250 for the service. I dont expect to walk in on time to find the person that's suppose to be working on my hair starting on someone else. Then proceed to tell me their sister will be in shortly to do my hair. I set my schedule based on a certain person (whom takes 5 hours + quality work) not their sister (whom takes 10 hours average results). When I pointed this out and noted I had to be at work by a certain time. I was rudely told it takes as long as it takes. Will not return and will never recommend again.