I was surprised to see such negative reviews here. My wife and I recently moved to Nashville, Green Hills area. Since I already had a car loan with Suntrust, I figured I would check out their personal banking since there was one down the street. The gentleman who helped us out, Zach, was incredibly helpful and definitely made us feel like valued customers. He has since helped me with various questions via email, always quick with a response. During my first in-bank deposit I was greeted by a friendly teller and the transaction was quick and easy. Now I am able to manage my car loan easily through my Suntrust account. There are Suntrust banks all over Tennessee, so getting cash from an ATM and making deposits is always convenient. We're glad to be part of Suntrust Bank - Green Hills.
Chris Phelps was excellent from the very start to closing. He was always available to answer any questions we had and very knowledgeable about every aspect of the process. We had some problems getting our tax transcripts and he was so helpful even to the extent of going with me to make sure we had everything we needed. We've never had our mortgage company attend the closing but he was right there ensuring everything went well. We were able to close on time thanks to his persistence in getting everything to the attorney's office on time. We couldn't have had a better experience even with the problems that arose due to our tax identity theft situation. We consider him a friend as well as our contact should we ever need any help in the future! Robby and Debbie Adkins
I was in need of some money for my electric bill, I need 75 bucks to complete. someone told me about this pawn shop and the energy in this place, great funky music playing and an employee that will burst out dancing the electric slide and getting the customers to do it with him, so I had to see it. I took my digital camera 12 megapixels nikon. The place was clean it smelled good,the merchendice was upto date and all was presentable, the employees were friendly, I got 60 bucks for the camera. I didnt know who the dancer was,that is until Thriller started playing, and OMG you have to see this guy. This is not only a pawnshop, is a destination.