The owner is Hispanic and a little rough but he did a good job. Had a new pair of dress shoes I've never used with a tear by one of the lace holes. When unpicked them up I could see which shoe had the damage and he added eyelets for a very cheap $14. I left 2 pairs of my wife's shoes and those will only cost $15. I'm very happy with the value I recieved even though I wouldn't try to make friends with the owner lol.