9/1/15 purchased a sofa at the Arhaus Naples. Was to be shipped within 6 weeks. Arrived 12/23/15. Immediately noticed the chaise cushion did not sit properly. Distinct slope towards the arm, leaving the user to slide sideways. Contacted salesperson & was told to call client services. CS arranged for an independent furniture service to determine if the sofa was damaged. Contractor called me within 4 days. He spent a half hour pounding the cushion, viewed it with a level and informed me the cushion springs were collapsed. Told Arhaus would contact me within 5 days. Two weeks later, no call. Contacted them, explained the situation to unsympathetic employee who in a bored voice informed me that because the structure was sound wasn't certain she could do anything. Reminded her the issue had been reported within 2 week grace period & what about the warranty on this $5,000 sofa. She said she might consider replacing the cushion. Still do not have a replacement cushion as of 1/16. Service?
953 Central AveNaples, FL 34102
As opposed to the previous reviewer, so far, I have found this furniture store in North Naples to be outstanding. Not high pressure sale. Was able to take my time to evaluate different mattresses. Bed and mattress both available for next day delivery but I didn't need to take delivery right away. Was given the option to call whenever convenient for me to schedule delivery. Pleased so far. But will see how the rest of the process goes.
On numerous occasions I have had an opportunity to work with the owner, Blaze, and staff of Naples Furniture Liquidators and each time, I have found them to be courteous, prompt, and very helpful. Their prices are extremely competitive and the quality of their merchandise is very good. I highly recommend them.