Family Birth Center

It’s taken me a while to write this review because I didn’t want to write in anger, and I wanted to make sure I was being fair. I gave birth to my baby last April. I was seeing an obgyn but was unhappy with them and found out about the birth center. I immediately loved it. It has such a peaceful and positive atmosphere, and the staff are friendly and helpful. I enjoyed my appointments with Dawn, who took her time to get to know me and my specific needs during my pregnancy. But when I went into labor on a Saturday evening last April, no one answered the on-call phone. I called and left voicemails. I texted. I called the center. My husband called and texted. He called the pager (which was out of service). Finally, I asked my husband to take me to the center. I thought maybe Dawn was already there with another woman in labor and maybe that was why she wasn’t answering the phone. We got to the center and there was no one there. I called the on-call phone again and left a message. Still no one answered or called me back. We ended up going to NCH, where they discovered my blood pressure was really high and admitted me. The staff at NCH were amazing and honored my wishes to have a natural birth. Most importantly, they were there when I needed them. I wish I could say the same of Dawn, who never answered and never called or texted me back. The next week, I was emailed by the office manager who said that they never got any of my calls or messages. My phone records indicate that they went through, but even if they didn’t, I wouldn’t recommend trusting something as important as the birth of your child to the birth center’s poor cell service. Dawn never contacted me to find out how I was or how my baby was and certainly never apologized for the terrifying experience we went through or to refund me any of the money that they required I pay before the birth of my baby. I would not recommend this place to anyone.

As a first time mom, at first we were reluctant to have our baby at the Center, but after disappointing visits to the doctor and hospital; we made an appointment with the Birth Center. From the moment we got there we felt like home! We love the staff and felt very secure with all of them. They make sure to give you A LOT of information about your pregnancy and delivery. By the time our baby was due, we felt ready, without questions, very positive and actually looking forward to the grand event! My delivery was long. But Dawn and Naomi took such good care of me that I didn't give up and my husband felt very safe for me and our baby. Finally I had her in the jacuzzi, just like I wanted! I never felt alone or insecure, and they prepared my husband to help me throughout every moment. I loved the experience, the people and the rooms!!! I WILL recommend to everyone, it is an experience that every woman should have!!