Brighton Car Wash & Detail Center

Went to Brighton for a mini detail on 12/4/2011 at about 4:20pm. I usually go to a different car wash, but they closed at 4 and it was after 4 when I decided my minivaan really needed a good wash before a trip I was going on the next morning. I chose Brighton because they were the only car wash around open until 5 on Sunday's. I arrived at close to closing time so I wasn't able to get the mini detail so chose the "works". They did such a great job, it didn't even need the mini detail. My family will be going to Brighton for our car washes and detail from now on. Thanks!

As a first-time customer, I wasn't sure what to expect. My van was filthy. I drove home and thought I saw a gouge in the hood. Panicked, I phoned and was told by Jason, the manager, to return so he could look at it. When I arrived, he was very professional and examined my car with me. We discovered it was tree sap, which he promptly removed and then he rewaxed that section of the hood. Excellent service and professionalism with good results at a great price...nice.

I took my truck to Brighton to have the single bench seat shampooed and vinyl floor cleaned. Was quoted $30, agreed to the price and left my truck. When I picked it up I was told by the General Manager Jason Morin the price was misquoted and I would have to pay more. I told him you cannot quote one price and have the customer agree to it and then try to increase the price after the work is done. Very bad business practice.

I paid the quoted price. If Jason had a problem with the price quoted to me he needed to take that up with his employees not me.



When I picked up my truck I noticed right away there was a hole in the passenger’s seat. When they shampooed the bench they pulled this little plastic button thing out off the passenger's seat and it left a hole.

I talked to Jason Morin. Jason was defensive and argumentative right from the start. He claimed he did the work himself and the piece was already missing. I pointed out to him that you can clearly see the indentation from the disc and the upholstery under the disk is very clean. If it was already missing the upholstery would be the same color as the surrounding upholstery. He couldn't even look at the damage. Jason was clearly lying to me.



Jason's behavior was very unprofessional and immature. I asked for a refund since I now have a damaged seat with a hole in it that I have to find a way to repair. Jason then tried to claim I was trying to get free service. Again, very unprofessional. We're talking $30. I do not need $30 so badly that I would make this story up and go through the headache of dealing with Jason. Believe me, I would much rather have my seat without damage than get my $30 back. Jason went huffing and puffing like a child to the register to refund my money.



I found out Jason is the general manager because his family owns the business. Jason is severely lacking in people/customer service skills. If I were his family I would reconsider putting Jason in a position he is not qualified for as it reflects very poorly on Brighton. We will NEVER take our cars there again for anything, even car washes.



Please be forewarned that if they damage you car don’t expect them to take responsibility for it. Very low integrity place.

I've been coming to Brighton Carwash for years. Best carwash and best service. Thanks for all the great effort and attention.

Took my boat into Brighton Carwash early one morning before work. The thing looked like it sat in mud and in the sun for about a million years since I used it nearly every weekend, all year long, and never washed it. I had a call by lunch time saying the boat was good to go. I'm thinking in my head that there is no way. So I drove back out, went inside and took care of business, then walked back out. The door made some sort of ding ding noise and it felt like I was the next contestant on the Price is Right. There I was starring at what seemed to be a brand new boat with an ice cream paint job shinnin' like lip gloss. Amazing job. See you guys next time!

Brighton Carwash is by far the BEST carwash in the Western Suburbs!! I have been going there for the past 10 years and have never been disappointed in the service I've received. The management is top notch, and the employees pay attention to detail...definately the most important attribute!!