The most frustrating experience t to get compensation thru Sears Appliance insurance for a dryer that went on fire. Was told that a 22 year old PERFECTLY WORKING dryer I had, wasn't properly maintained though the years. I was denied replacement. I had paid insurance for decades for service & replacement if they couldn't repair it. After 3 days & many calls to call centers & continued parroted denial of my claim a supervisor gave 50% replacement cost of my dryer. BUYER BEWARE. They claim the dryer is covered if I had regular maintenance.?No where is that in the contract. Only that they have the right to decide replacement is an option if there has been some kind of abuse, misuse, or the owner did not maintain the unit per the owners manual. We did everything to the T. It worked perfectly for 22 years. THIS IS NOT what they claim "IF WE CAN"T REPAIR IT, WE REPLACE IT 100%. Sears has some major customer service issues to contend with. No wonder Sears business dropped double digit percent.
130 W 25th St Fl 11New York, NY 10001
I was very happy with the services I received. Lazaro and Savas came to the house on scheduled time checked out the hot water heater and cleaned it. They were very friendly and professional. Very happy with the service I received.
Arrived right on time and satisfactorily completed the repair. My dryer now works like a charm, and quieter than it did when brand new.