I'm so very sorry that others had a bad experience. I've seen several practitioners for 10 years and have had excellent care almost every time. Shame on the phlebotomist. Only one was bad, in that he left a big bruise. That happens when air get pushed in. He didn't seem to last there long. The rest have been just great. Most patients I see, by far, are Hispanic, many don't know English. I'm not Hispanic, and I don't know as I'm treated differently. Only one practitioner, a counselor, would I stay away from, but she was having some Very bad days. Others were just great. I highly recommend every practitioner I've seen there, 6. 5 stars after being there for 10 years. One thing they don't do well is find specialists. You have to find your own if they aren't part of the Terry Reilly System. AND, I've never had to pay a copay when I expected it after changing to Medicare.