Pick-A-Part Jalopy Jungle
3931 Garrity Blvd, Nampa, ID 83687
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I would give it a zero but that is not a option I called for a tow truck at 12 :40 and did not see a truck drive untill 5:15 when I called about how long will it take for the tow truck to be here I was treated very rudely when I went down to get my money for the car I got paid very little 25$ is all I got
I have been coming here for years. The majority of the staff has worked there for a while and I generally get descent enough service. Lets be clear, I'm not walking through the door and expecting them to come running to greet me or anything. I even buy the convenient annual pass every year as it saves me money.
When you walk through the front door there is an easy to read, laminated, giant pricing list on the side wall. Here you can clearly see the price of the parts before you go out into the junk yard and pull them. I have always been charged according to this pricing list, until today. I spent hours out in the yard walking cars and pulling parts only to come inside to pay and be told the price of one item was double the price listed on the wall because the one seat was electric. I asked the cashier if the different electric seat price was reflected on the pricing sheet on the wall, he stated it was. I walked over and asked him to show me. He could not as there was no different price listed for electric seats, or anything stated to charge double the amount for one seat and not the other. I then asked for a manager, the cashier pointed at another guy and said "we can ask him but he isn't going to charge you less" the other guy said "prices subject to change that's all that matters". I told them that would make sense if they had pricing originally distinguishing between electric and non electric bucket seats or if they just chose to raise the price of bucket seats all together, but that wasn't the case here and they needed to honor the pricing they have on their wall. They refused. So I left hours of hard work sitting there because I REFUSE TO BE SCAMMED!
I called the Boise location and spoke to a female manager who gave me the excuse of "the pricing board is old and outdated, we have ones being printed right now, but we haven't changed them yet. Besides, the boards are only used as a guide not as actual pricing" Are you kidding me? How is a Giant list up on the wall of almost every part on a vehicle possible followed by an exact price not a pricing list? Again I have been coming here for years and have never been charged anything different then what was on this giant pricing sheet on the wall until today.
I informed her I would not go into any other store and purchase items off the shelf with 1 stated price only to get to the register and have the cashier charge me whatever they wanted, this doesn't make sense at all. Apparently everyone has to ask what the part will cost now before they pull them because the huge list on the wall that says PRICING doesn't mean anything at all according to management.
Obviously this business is headed in the wrong direction and I will be taking my business elsewhere.
I,ve been going there 15 years, loved the place but last fri going to check out they wanted $24 for 6" pigtail with 3 ends 2 were melted . He reached in my tool bag and pulled out a toggle switch that was from my truck, I told him that was mine but he said I had to buy it back for $4 . I asked to see the mngr he asked if they looked in my bag I said yes as they have for 15 years but rather than he could have over looked a small toggle switch amongst my tools (that didn't even work that's why it was out) I must be a theif and a liar I was very upset I<
The employees are extremely rude and not at all helpful. I called them and asked if they sold used tires and they said yes so I drove down there on a tire with a nail in it and when I got there The Tire Rack is right outside the back door but they wouldn't let me go look because I had open toed shoes on and when I asked if one of them could go look he said no we can't do that quite rudely. The employees there used to be nice a long time ago and extremely helpful, I guess no longer
I really enjoy the whole self serve aspect of this yard. I have been doing business with J.J. for around 3 years now. I am always treated well, invited with a smile and they help point me in the right direction. Their selection of autos and trucks is always great , and their inventory is rotated out on a regular basis. I rated 5 stars , they deserve it ! GREAT PLACE FOR EMERGENCY REPAIRS.
The hours are good but they charge you more to pull the parts yourself than other yards charge to pull the parts, clean them up and load them on your truck for you. And you can only take tools in that you can carry in one of their wheelbarrows - and no jacks etc are allowed in.