WE DO OUR BEST TO HELP ALL CUSTOMERS IF THEY ALLOW US TO DO SO We do not use the word Refurbished .. WE do not rebuild the appliances. we test them repair what is bad or needs replaced . refrigerators are ran for a period of then 4 days upto 2 weeks depending on condition to assure they work consistently before we place them on the sales floor with thermometers in fridge & water inside the freezer . based Jamie v complaint / 1ST of all he never said the fridge was not working! The fridge was working in our store and when we delivered it .. If it was not working within days I would of sent someone out right away to check it out . The reason why my delivery guy had trouble removing the fridge it was stuck in the glue and the tear that was already existing in the linoleum . MY guys point out existing tears before installing a fridge . the reason they do this is that I have a strict policy that if they do and tell Me I WILL NOT punish them , we will then just go and fix the problem , but if they do not tell me or lie to me and if find out they are written up then fired ......WE don't warranty waterlines & icemakers so " WE DO NOT " Hook them up in the event of risk of leaks and water damage ... His old fridge was installed by his local guys that put in the linoleum .When we removed the fridge it was stuck to the glue & existing tear in the floor the tenants took a PICTURE of it even before we put in our fridge .. I have this picture on file to show all that wants to see IT. That is a ((( OLD DIRTY TEAR,)) not a fresh one showing clean white paper backing that is consistently seen in linoleum tears. If my guy had tore it pulling it pulling the fridge out the tear not only would have not LOOKED SO OLD & DIRTY !!. it would have been tore the other direction. ..... WHEN the owner did call me, he said that the water was coming out from under the fridge & that it may be "" his water valve "" Leaking because the fridge we put in did not have a water line lookup like the fridge he had. so I stated if it is a problem with the fridge , I WILL TAKE CARE OF IT RIGHT AWAY . But he should have the tenants check the valve on the house 1st to make sure where the leak is coming from because IF its my fridge it will be a FREE FIX . if it is his house then there will be a service call ( We are in Caldwell the rental is in Boise ) He said his tenants don't want to do anything & he wanted me to do it for FREE .......Keep in mind the tear in the linoleum was not visible under the fridge so if the thought of us tearing it putting it in & the tenants don't want to do nothing like moving the fridge this contradicts them saying they seen the tear after we put it in . ( hence also the tenants took a picture when our guy was there ) .............In the 10 years + of being in business I have only encountered 3 tears .that customers were questioning . I worked for a home building company and learned how to do repairs , so I assessed the tears and only 1 out of 3 was a fresh tear. I repaired all 3 different situations since is was already there and all 3 of the customers were more than happy .. IN THIS CASE ALL THE EVIDENCE ALONE THE OBVIOUS TO A CHILD COUld SEE THAT THE PICTURE IN THE TEAR IS OLD . I was not going to accommodate him on the linoleum problem since he was being so rude to me on the phone and only wanting things to go only the way he wants at others expense , he only cared what he had to say no matter how I tried to help me . so regardless of his rudeness on the phone I told him to call my friend and he only charges $25.00 To check out a fridge and if the repair is the FRIDGE (( I WILL PAY FOR it ) and if It is water valve& water line that he and his guys installed he will have to pay for it . I NEVER GOT A CALL BACK FROM HIM and I called my friend and he NEVER got a call from him either .
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Be prepared for excellent customer service with people who care about your needs and our willing to work with you both financially and emotionally giving you, again, excellent customer service !
Excellent service. The guy I worked with was very helpful and friendly. He even gave me two used dryer belts free of charge.